trust issues? AI’s taking the first step ??

Polished, polite, and proactive—AI is learning how to win you over.

front-end developments

?? we're loving: Thoughtful AI in action—proof robots can be raised right

?? we'll see: Is AI ready for the ultimate test? HLE says, “Not yet”

? say less: Fake AI headlines are ruining the news…again

back-end breakdown

hot take: customers don’t actually hate AI—they hate bad CX

Customers think they don’t want AI, but what they really don’t want is bad AI. Truth is, when AI is seamlessly integrated across channels, it doesn’t just match human service—it outperforms it.

?? semantics

• While 84% of businesses rate their CX highly, only 54% of consumers agree.
• Failure to personalize experiences risks alienating customers—61% abandon brands that don’t meet their expectations.
• Focusing on data quality and consolidation can help—Fender’s data-driven strategy reduced churn by 29% and boosted customer satisfaction.

?? sentiment analysis

Customers say they want humans, not AI, but in reality they’re just begging companies for better CX. Build AI strategies that make support faster and more accessible, and the people will come. It starts with integrating AI and human roles effectively. If that’s not your strategy yet, we've got you covered.

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