Trust Builders and Trust Breakers
Trust is like a tree. It takes a while to grow but can be chopped down in a moment.
In our new?Power of a Positive Team Training , Amy P. Kelly created a "Trust Builders and Trust Breakers" exercise where participants share their best ways to build trust and common ways that trust is broken.
It's a powerful, popular and essential exercise because trust is the currency of leadership, teamwork and success. If people don't trust you, they are not going to follow you. If they don't trust you, they won't do business with you.
As a leader you want to make sure that you are integrating trust builders into your life and leadership while avoiding the trust breakers. As a team it's essential to know what builds and breaks trust so that you can become a more united, connected and committed team. And if you are in sales, trust is everything because no matter what you are selling, people are usually buying because of the relationship they have with you and trust they have in you.
At the top of my list of trust breakers is when someone doesn't follow through on what they said they were going to do. When someone doesn't keep their word, trust is broken.
On the other hand, when people keep their word trust is built. When someone keeps their word over and over again, they become someone who you see as trustworthy.
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That's why my number one trust builder is integrity. The word integrity evolved from the Latin root?integer?which means whole or complete.?It's further defined as an undivided or unbroken completeness. When you live with integrity you are whole and complete. There is no separation between what you say and what you do. The essence of who you are is revealed by your commitment, character and choices. Through your actions people see there is an?integration?(also from the word integer) between what you do and who you are.
I believe integrity is such an underestimated and overlooked trust builder and key to success that I wrote a book about it with Alex Demczak that comes out next week. It’s called?The Sale?and it’s about the 4 laws of integrity and how to build trust and create success the right way. You can preorder it at?Amazon ?/?BN ?and claim pre-order bonuses at?thesalebook.com .
This article wouldn't be complete without making it clear that living with integrity doesn't mean we don't ever make mistakes. Everyone does. No one is perfect. But it does mean that when things don't go as planned, we take ownership and are transparent and honest while sharing how we will rectify it. Then we do.
This is another great way to build trust and is definitely at the top of the list of trust builders!
What are your top 5 Trust Builders and top 5 Trust Breakers?
Safety Culture Influencer, Servant Leader, Mentor & Author
2 年Without trust we have no influence! Without influence, we will fail!
Vice President, Midwest Zone at Combined, a Chubb Company
2 年Be authentic. When you are real with yourself and real with those around you, trust builds because no one has a reason to wonder what is “behind the curtain”. Admit when you screw up, be goofy, laugh at yourself, be vulnerable.
Helping Leaders & Executive Teams Vertically Develop
2 年I am increasingly learning that Amy is filled with great ideas and exercises ;) I'm looking forward to the new book.
International keynote speaker, author, certified coach, and master facilitator
2 年Love it my buddy Jon Gordon #everydaygreatday JRM HUMAN CAPITAL
Leadership & Learning Facilitator
2 年So good! Do what you say you will do. Demonstrate thoughtful, genuine care through your actions and listening. Tell the truth in love.