Truly Human Employee Experience

One of the best advantage of a Truly Human Business Model over the Lean Canvas and the Business Model canvas is the fact that you get to design your culture and the employee experience together. The Employee Experience determines the Employee Engagement. According to Gallup, companies with higher employee engagement achieve better outcomes like the following:

37% less absenteeism & less employee turnover

48% fewer safety incidents

41% fewer product defects

21% higher productivity

22% higher profitability

Your value proposition to your employees determines those your attract to the workplace. When you deliver on the promise of value, your employees are happy. You have to start by caring for them. Most companies view their employees as necessary inconvenience. Not Barry-Wehmiller a company Bob Chapman leads. He says

"This is how business can be a powerful force for good, by caring enough about their people that they restore, honor and protect the sense of dignity that is a basic need."

Here is what the value of promise to employees look like.

You need to know the people you want to have working with you to know what they really want. Employee Experience (EX) happens where the promise of value meets the ability of the company to deliver value and employees’ wants.

To design the employee experience you have to understand what the employees want. It requires empathy, intuition and observation. You will have to put yourself in their shoes. They want:

1. Safe and trusting environment

2. Sense of belonging and connection

3. Sense of autonomy and independence

4. Work that gives meaning

5. Place to grow and take advantage of opportunities

6. Make Contributions that are valued

When you take care of your employees, they will take care of your customers and when they go home they will care for their families and people in their community. By so doing you are making your business a force for good in the world. I love this pledge of Truly Human Companies:

Every Employee wants to be valued. Add value to them

Every Employee wants to be respected. Listen to them

Every Employee wants to be appreciated. Recognize the good they do

Every employee wants to be understood. Empathize with them.

Every employee wants to matter. Care for them

You can watch the video of how the Truly Human Business Model produces Employee Experience.