The true cost of not updating your devices
If you’re a B2C IoT company – with Christmas and the CES behind you – it’s maybe a slightly more relax time of the year since your best sales are done or on the way to be done.
Well, only if you have a good dedicated support team because most problems are now ahead and will appear as consumers receive your product. Here’s a comprehensive list of the biggest problems you’ll have:
- Defect hardware
- Firmware bugs
- Connectivity problems
- Instructions not clear enough for customers
- Security (and privacy) breaches
Most of the problems could be solved by a simple, well tested and fast to deploy software update. The costs of not doing it are usually ignored so let me describe what it could cost you: