Technology gears and regears every moment you breathe in and out. The hospitality businesses are no different. Are you aware of what technologies are bringing convenience to the managers as well as the guests because to be sustainable and profitably playful in this wide hospitality industry. Ain't yet? You've reached the pre executory instructional guide, a very crisp article about trending technologies of 2021 and beyond for the hospitality industry in five phases.
- TECH BOOKINGS - one-touch tabs for booking a room over the internet. Maintain a website or an application of your own with chatbots feature to reach your guest instantly, listing out all the features you offer. Supplementing your websites with artificial intelligence and voice recognition features, helping the visitor with 24/7 availability.
- GUEST ARRIVALS - robots can greet and welcome guests at the entrance and carry away their luggage. Mobile check-ins and check-out options are easier to manage and keep a track of guests suffering no delays.
- IN-ROOM TECHNOLOGY - smart rooms with smart control features are changing the order. Keyless entrances using biometrics recognition or Bluetooth paired with users' mobile phones are keeping pace with time. In-room technologies such as audio command chatbox, In room iPods, or tablets that directly connect guests with the staff and can get an instant requirement fulfilled like booking a spa session. Easy remote technologies for operating television or putting up notifications or calling up the staff.
- ROOM AMBIENCE - internet of things offers a wide range of sustainable and energy-effective electrical equipment with voice or sensor-based human control. IoT products like automated LED lighting, automated curtains, temperature control, virtual concierge, smart TVs, with OTTs and music are changing the way guests navigate their hotel stay. High-speed wifi has to be on the table no matter what.
- COMMUNICATION - effective communication will enhance the overall guest satisfaction. Technologies like CRM (CONSUMER RELATIONSHIP MANAGER) or PMS (PROPERTY MANAGEMENT SYSTEM) allow more targeted marketing, help you integrate with your guests in between stays by popping them a notification about the free sessions in the spa or for ordering instant wine in their room. It maintains the history of guests and creates a more personalized experience.
- E-MANAGE PROCUREMENTS - Reaching multiple vendors for procuring essential requisites on a manual basis becomes a cumbersome task. Shifting the supplies management to e-procurement companies like https://www.horecastop.com/ makes inventory management easier. Such companies have adequate market knowledge and can provide you with a guide of what you require in what quantity and on the same hand never compromise with the quality.
- STAFF TECHNOLOGY - Connecting staff to portable devices such as the iPod Touch will allow staff to be more responsive to guests and general hotel needs. Training the staff becomes essential to get the maximum out of them. This would save man-hours and power, improving serving time and overall guest satisfaction.
- ADVERTISEMENT - having all the facilities without a sufficient marketing strategy would get you nowhere. New modes of advertisement such as social media marketing, youtube video marketing are a must to expose your company and get you leads. Updating your profile with quality video displaying every nook and corner of your hotel’s ambiance and all personalized facilities on your website. Featuring your brand on other applications to increase the public aperture.
- E-CONSULTANCY SERVICES - consultancy services are gaining prominence these days. They have adequate technical know-how about demands, trends, and supplies that hoteliers may fail to collect. This e-service like https://www.estandardz.com/ provides a 360-degree guide from an idea of planning a hotel to executing the same and sustainably managing it in ways that never let your hotel go out of trend.
No doubt these technological investments are costly indeed but the revenue they’ll reap in the future will be worth your investment because in the future the automated technologies won’t serve only luxury but will become a necessity that every traveler will be looking for. One thing managers can do is to prioritize the essentials and begin upgrading the way their hotel functions in a single line. For example, inducing CRM technologies with lesser investment has to be first priority while making technical shifts. Next can be in-room technologies and so on. Never stop recreating because only innovation will bring increment in revenue, convenience, luxury, and the future generation travelers without any oops.
