Treat Your Employees As Your Customers (Part II)

As we continue the discussion on providing quality customer service, it must be noted that when you provide customer service see it is the root for providing your goods and services. Let’s revisit the previous article, to help us in moving forward with this discussion. According to the Merriam-Webster Dictionary, there are two definitions for a customer:

1. someone who buys goods or services from a business
2. a person who has a particular quality

You may not see your employees as a customer but they are the face that others see when they purchase your goods and services, either when visiting your storefront or when making a call. In some cases, your employees may purchase your goods and services for their personal use or merely tell others. If you focus and invest in your internal customers (meaning your employees) you will, in turn, create a model for success.

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