Treat your co-workers as customers

In our business, customer service is sacrosanct and we see tremendous results when we channel every ounce of our efforts into serving customers. What if we extended this thinking to our co-workers?

After all, we spend a huge chunk of our lives with them - we may as well make those hours worth it for both sides. Whether we’re aware of it or not, our actions (and lack thereof) have an impact on our colleagues. Let’s make that impact a positive one.

Moreover, this is an “everyone wins” situation: it’s in your interest to do more because people will remember and take care of you if you take care of them. Treating co-workers with respect, helping them solve problems and exceed the requirements of their job raises your value.

You become a force multiplier wherein you perform your job and help others do theirs. So how do you get cracking on serving co-workers?

Since we’re talking about service, the same methods and approaches that create the most value for customers are also effective with our co-workers.

• Establish a constructive and positive attitude. This means approaching situations with optimism and a resolve to solve problems instead of complaining. You’ll find people gravitate toward you if you’re useful and positive. Not to mention that you’ll be happier as your positive attitude helps you overcome challenges.
• Listen and really hear. This is also known as the fundamentals of communication. You can’t help coworkers if you’re not listening to them. Listening (and asking the right follow up questions) helps you get access to their world and understand their needs.
• Fix the problem! Develop the ability to think on your feet. You will have to quickly analyze complex situations and be ready to offer a solution at short notice. Don’t waste time and work efficiently. Deliver on your promises (and then some) and let your actions speak for you
• Don’t be a stranger. Return emails and phone calls as soon as possible. This respects your co-workers time and shows them that you’re aware of their request. Even if you must reschedule a meeting or delay a delivery date, the mere fact of being in communication will reduce their stress levels and make them feel acknowledged.
• Be honest and transparent. Be upfront if you’re unable to complete a certain task if it’s beyond your skill level or you cannot meet the deadline. But don’t leave your co-worker hanging: put them in touch with someone who can help.

How does this compare with your team dynamics? Share this post with someone who would benefit from it.