Treat me like I mean something!

Treat me like I mean something!

Sick of being bounced around the office phone system, passed from pillar to post, speaking to someone who knows nothing about your account…??Landed with different person every time, having to explain yourself over and over… only to be told “computer says no”?

Yep.

Its one of the biggest bugbears we hear when we’re out speaking to potential new clients.?There’s nothing more frustrating…

Personally, I want to feel like I’m number one priority when I deal with suppliers and agencies. ?I like to know who I work with, feel a mutual respect and understanding and most importantly, have a single point of contact who knows ‘what I like and how I like it’.?Its how I pick my suppliers.

Same goes for all of us.?And its what our business model is built on.?A fabricator of Conservatory Outlet’s size (￡26m) could expect to have at least 200 customers.?Conservatory Outlet has 27.?We know every customer inside out and guess what??Every single one is a “key account”.

One of the most simple improvements we’ve made in recent years is split our office team into three.?Our red, blue and white teams are each headed up by a dedicated account manager – each with a team of three supporting ?on quoting, ordering and customer service.?Simply put, that means each team manages just 9 accounts.

Wouldn’t that feel good?

Your own dedicated account manager is your go-to guy or girl.?They know you, know how you like things done, and they’ll deliver.?And your team is your team - the same voice at the end of the phone.?Reassuring to say the least.

It’s the little things that can make the big difference.