Travel Tech Unfolded: Unforgettable travel experiences, unforgettable booking experiences
It's a new season for the travel industry: Nature has brought new experiences that lure travelers. Parts of the Americas (myself included) “saw” through glasses a total eclipse–not to again happen in these countries for many years–while Cherry Blossom season should we write…blossomed in Japan, and the European cruising season waved hello to another year of expeditions as weather warms along the Mediterranean coast.?
With a new product season, your top priority is not only to build and operate products your travelers want to book – but servicing your travelers to rebook. When it comes to service in the travel industry, the faces of your business from tour leaders to sales staff are what differentiate your products from other brands, and also build your brand reputation, reviews and customer loyalty.?
?However, embedded technology can also support your business’s booking experience – and the people supporting your travelers in the process. How? Time. Resources. Knowledge.
?In this edition, we're delving into two pivotal aspects that can redefine the booking experiences: customer service and artificial intelligence (AI) – and why travel customer service and sales should work with AI.
In the dynamic world of travel, customer service isn't just about transactions; it's about crafting unforgettable experiences. Our latest article explores strategies to elevate (not eliminate) customer service. From personalized trip planning to seamless post-travel support, discover how prioritizing customer service can foster loyalty and drive positive word-of-mouth.
AI is revolutionizing the travel landscape, offering unparalleled opportunities to anticipate traveler needs and personalize experiences. Explore how AI-powered insights can enhance operational efficiency, streamline booking processes, and create tailored experiences that resonate with your adventurous clientele.
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By harnessing AI-powered chatbots and virtual assistants, travel agents/advisors can provide real-time assistance, tailored suggestions, and 24/7 support, enhancing the overall customer experience. Embracing AI isn't just about keeping up with the trends; it's about staying ahead of the curve. By integrating AI into your customer service strategy, you can anticipate needs, automate routine tasks, and focus on delivering exceptional service that sets you apart in a competitive market.
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ABOUT WETRAVEL
Founded in 2016, WeTravel was built as a platform to support travel businesses by digitizing and simplifying the multi-day travel booking process. Now used by more than 5,000 companies--to transact with millions of travelers and thousands of suppliers, annually--the business has revolutionized how the travel industry managers and grows their businesses.
Chief Digital Transformation Consultant at SumatoSoft | Your trusted software developement partner.
7 个月The concept of AI for travel advisors is particularly fascinating. By leveraging AI-powered chatbots and virtual assistants, travel professionals can provide real-time assistance and personalized suggestions, ensuring round-the-clock support for their clientele. It's not just about keeping up with trends; it's about staying ahead of the curve and delivering exceptional service in a competitive market.