The transition from WebTracker to Neo

As logistics service providers, you know only too well the challenges of navigating through fragmented systems and outdated technologies. The frustration of siloed data and the constant struggle to attain real-time visibility can often hinder operational efficiency and growth potential.??

In its mission to create a unified operating system for the global logistics industry, WiseTech Global recently launched Neo – the latest bleeding edge visibility platform that will solve all those visibility gaps you’ve been patiently and not-so-patiently dealing with.??

They announced that WebTracker (the existing visibility platform for CargoWise users) will be retiring this year, and that Neo will replace it as the visibility platform for all CargoWise users across the globe.??

Visibility Without WebTracker???

WebTracker users have benefited immensely from the white label online portal that it served as. Logistics providers like yourself that previously relied on emails and phone calls to update and inform your clients about shipment status found WebTracker to massively improve your visibility and support operations. With it, you had the information you needed, whenever and wherever you needed it. It was more than just a track and trace portal, it connected your network of worldwide partners and agents to your operations and through this connection gave them the tools they needed to help your clients.??

But, we all know that WebTracker was soon arriving at its time to sleep. It served you well but had to move through for bigger and better tools to take its place. While it provided you the ability to view shipments, customs declarations, and warehouse receipts as well as the ability to create quotes and bookings and warehouse and purchase orders – you saw the growing need for stark improvement and user interface and user experience upgrades.???

Welcoming Neo??

Imagine upgrading a tool, but the upgrade is so grand that the tool’s form and function alter. It is no longer an ‘upgrade’ to the tool, but an altogether ‘new tool by itself’. That is exactly what Neo is! Neo transcends being just a product – it’s a continuation of that mission of providing bleeding edge visibility to an industry that is hyper dependent on speed, real time updates, and seamless continuity into the next milestone.??

Fully web-based and integrated with CargoWise One, Neo empowers logistics service providers like you to offer a modern portal, elevating engagement and empowerment for your customers – the Beneficial Cargo Owners (BCOs).??

Neo is more than just a visibility dashboard—it's an expandable platform, offering a modern, user-friendly interface empowering your customers to view, initiate and react to real time operational activities and exceptions.??

It offers all WebTracker capabilities plus improved and enhanced shipment tracking, online bookings, self-quoting, and financial visibility. Neo also serves as an integration of all the CargoWise modules, namely the warehouse module, customs module, rates module, and freight forwarding module to create this one mammoth visibility platform that acts as a support provider for all warehouse activities, customs border management, liner and agency, and transport logistics providers.??

Visibility– both in real-time and with the ability to analyze trends – becomes incredibly important, especially when considering all the interconnected pieces of the supply chain puzzle. Its performance reports simplify the interpretation and analysis of ocean shipment data, empowering you to make critical decisions. With information consolidated into a single, meaningful, and visual data structure, you can now monitor container performance across carriers and ports while identifying patterns and modeling future impacts.???

All in all, we are thrilled about this upgrade! Our team of CargoWise consultants have been facilitating numerous demos and workshops to inform teams interested in the upgrade. One thing we know for sure is that Neo is here to stay for some time. It is a powerful tool that empowers you to optimize your operations and enhance communication with not just your customers but the customers of your customers.??

To gain unparalleled visibility into every aspect of your operations, so that you can make informed decisions, feel free to book a demo of Neo with us.???

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Stay tuned for Part 2 of this article series on the transition from WebTracker to Neo.??

SFL tech is a Platinum Accredited partner of CargoWise with over 800 global implementations and a team of over 60 CargoWise Certified Professionals on its team.??