Transforming Returns from Hassle to Competitive Advantage

E-commerce returns are this month’s hot topic. Returns are an inevitable part of the online shopping journey, and though they may seem like a headache for retailers, they’re a critical component of a successful business model. A streamlined and efficient returns process can be a key differentiator in today's highly competitive e-commerce landscape.

1) The art of returns: Impress customers on the first try

The secret to developing a seamless returns strategy is understanding your customers’ expectations. For 92% of consumers, a positive returns experience encourages them to buy again from an online retailer.??

Here are the 5 key things your customers expect from the returns journey.?

Wondering how your e-commerce brand can make that happen? Find out now.

2) How your operations team can build a smooth returns flow?

On the flip side, retailers often face difficulties when it comes to getting returns right. That’s because the path to an ideal returns experience is not easy. It requires a careful balance of managing logistics costs and meeting customer expectations.?

Check out our 5 key tips to building a smooth returns flow below.

Learn more about streamlining returns for your business.?

3) Sustainable returns, sustainable future?

More customers today are prioritizing sustainability when it comes to their online shopping habits. For example, they’re looking at more environmentally-friendly shipping options like in-store pickups. Or they’re opting for slower delivery times and sacrificing delivery speed.?

At the same time, consumers also expect e-commerce retailers to be transparent about their sustainability efforts, including their returns policies. Here’s how you can adapt business practices to meet their expectations.

Get started with a sustainable returns solution today.

Parcel Perform is the leading data and delivery experience platform that enables modern e-commerce enterprises to create unique end-to-end customer journeys and streamline their internal operations. We execute over 100 million parcel updates daily and integrate with 1,015+ carriers worldwide.

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