Transforming Lives: Nemstar’s 12-Week Cyber Academy Journey from IT Service Desk to Elite SOC Analyst
Nemstar - Information & Cyber Security Training Specialists
Nemstar is the cybersecurity training expert, equipping organisations to tackle the threats of today and tomorrow.
Nemstar’s commitment to excellence was on full display when one of the Philippines’ largest HR companies required a scalable cyber reskilling program to help thousands of delegates move into Cyber Security roles. Faced with a tight deadline of just 4 weeks, Nemstar rose to the challenge, designing and deploying a fully mentored, scalable reskilling program that was not only tailored to the client’s needs but was also delivered on time and budget. This remarkable achievement showcases Nemstar’s agility and expertise in addressing complex workforce transformation needs with speed and precision. Here’s how we did it…
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Setting the scene- the employment landscape in the Phillippines
Business Process Outsourcing is a huge industry in the Philippines, providing back-office support to companies around the globe. With advances in technology, in particular AI, 1.2 million people are at risk of unemployment in the country in the coming years; and it will happen faster than you may think.?
This HR & Recruitment company set an ambitious goal to reskill 500 people a year in cyber security.? This will help meet the growing demand for jobs in cyber security and avoid mass unemployment as current roles become defunct.?
What is a SOC Analyst and why is it an important role??
SOC stands for Security Operations Centre.? 10 years ago, only big global firms had a SOC team.? 5 years ago, just big businesses.? Now, organisations of all sizes are starting to see the benefits of having a SOC but the demand outstrips the supply of qualified analysts.?
“You can’t stop a cyber attack from happening, but you can plan for it so the impact is reduced.”?
A SOC team plans for an attack so they know what they need to do to limit the effects and contain it.? If you are not prepared, the cost for dealing with an attack can run into millions.?
What our cyber academy involves
The academy is a custom programme bringing people from zero to job ready SOC Analysts in just 12-weeks. Starting with CISMP the participants proceed to Security+ and finally complete the SOC Analyst certification.? As well as the live, online classes, the academy includes:?
All participants currently work in IT help desk roles. No formal computer qualification is needed.?
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The impact of our cyber security academy
Job Ready: The students leave the programme as trained SOC Analysts, job ready for the many vacancies in this field. The HR & Recruitment company now have a talent pipeline of skilled SOC Analysts to place into roles with their clients, getting ahead of the game.?
Potential salary increase of 57%: Based on USA figures, an IT service desk role has an average salary of $42,162* while a SOC Analyst averages $99,157. The uplift in salary will have an impact on the local economy and make a huge difference to the participants and their families.?
*Figures from ZipRecruiter 2024 Salary index?
Upskilling for the future: We’ve created a programme that will alleviate job insecurity for IT Support roles that will be replaces with AI and other technologies in the near future.?
On Time, On Budget: All timelines and schedules were met on time despite this being a new customer and with the difference in time zones. The project was delivered on time and on budget.?
Behind the Scenes- Global Delivery and a Fast Turn Around
We successfully navigated the time difference and worked with the business to deliver training outside of working hours. This was also positive for the participants as it meant there was no loss of earning while they studied.?
Three months from an initial conversation we created and wrote a bespoke programme including:?
Following the successful pilot, the course will run on a rolling basis with the goal of training 500 people within the first year.?
Would you like to find out about a bespoke cyber security academy for your organisation?
If you would like to discuss a bespoke training programme for your organisation, you can get in touch via our website or by emailing [email protected]
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