Transforming Facilities Management and Service Delivery Through Artificial Intelligence (AI)

By Robert Gow , Head of ICT, Assetlink

Artificial Intelligence (AI) stands out as a critical tool in facilities management and service delivery as organisations seek to optimise operations and enhance customer satisfaction. With the rise in adoption, AI is poised to transform facilities management, introducing advanced capabilities that were once thought impossible.

Some of these capabilities include:

• Predictive Maintenance which reduces downtime and extends the lifespan of assets. AI can analyse data from sensors and predict equipment performance, enabling scheduled maintenance before issues arise.
• Energy efficiency, especially in large facilities, that can contribute significantly to cost savings. AI systems can optimise heating, cooling, and lighting, reducing the asset’s energy consumption and carbon footprint.
• Proactive and Responsive Asset Security. With the ability to monitor multiple data streams in real time, AI-powered monitoring and surveillance infrastructure can detect unusual activities, potential threats, and even predict security breaches.

AI-powered, Proactive and Reliable Service Delivery

At Assetlink, we have integrated AI into our operations. For example, we have a fleet of over 30 autonomous floor-scrubbing robots in nightly operation. Equipped with an AI platform that leverages data from sensors and computer vision for space and situational awareness, our autonomous floor scrubbers learn, adapt and effectively clean our sites with minimal human intervention.

Using integrated bin sensors, we leverage our attendance validation system to alert team members when bins are full. Equipped with real-time reporting and analytics, teams are able to track and monitor waste disposal patterns, which can help improve the assets sustainability and environmental performance.

As a trusted service delivery partner, our priority is to deliver consistent and reliable support to our clients. By leveraging the Assetlink data warehouse and AI engine, we gain an objective view of contract performance, allowing us to identify areas for improvement and drive positive outcomes.

We leverage AI tools and analytics to measure employee engagement and evaluate team sentiment. This helps our organisation to focus on key topics and develop strategies that prioritises our people’s well-being and promote a positive work culture.

What’s next for Assetlink?

Assetlink will soon be rolling out its AI-powered solutions for workforce management, supporting dynamic rostering, strategic workforce planning and analytics. Our teams and clients will have access to a seamless and efficient time tracking and dynamic scheduling system, as well as real-time productivity insights.

We are developing an Azure-based data platform that offers AI-driven reporting across key applications, including our attendance verification system, IoT sensors, autonomous floor scrubbers, and our workflow automation system. The platform features a dashboard for visualising reports and provides a unified view for monitoring overall site performance.

At Assetlink, we are committed to continuously invest in new technologies and innovations to boost efficiency, automate processes, and enhance quality control, ensuring that our clients and their customers consistently receive top-tier service.

Be future-ready with AI

As AI continues to advance, its impact on facilities management and service delivery will only grow, and organisations that embrace AI will be better positioned to thrive in the future. For businesses aiming to stay ahead, partnering with service delivery providers that embrace AI is crucial. Providers who integrate AI into their operations, offer not only enhanced efficiency and innovation but also the ability to meet evolving customer demands with precision. By choosing partners who are at the forefront of the AI revolution, businesses can ensure they remain competitive and responsive to the needs of their clients and stakeholders. In this dynamic environment, collaborating with forward-thinking service providers will be a key factor in achieving long-term success.