Transforming Claims to Meet Tomorrow’s Challenges

Drive efficiency - Reduce costs - Harness AI

An event dedicated to offering senior claims executives access to in-depth, transformative discussions, networking, and pioneering insights will take place on December 3 at the America Square Conference Centre, London. The Claims Network: London conference and networking will unite 120+ senior level claims leaders from some of the world’s largest re/insurers and brokers

The use of technology, including artificial intelligence (AI), combined with new data sources and methodologies in recent years, has transformed the very nature of the claims function as organisations are increasingly looking to leverage their claims departments as a competitive advantage.

But technology is only part of the picture. The knowledge and expertise around how to use and apply new technologies remains a key part of the picture, making the battle for talent a big part of the wider strategic picture for companies. What is more, achieving optimal performance in claims departments, covering both efficiency and valuable business intelligence, also necessitates an acute understanding of market conditions, emerging risks, and product development.?

When Mary Beth McClellan, Group Claims Director - Global Markets at Munich Re Specialty, was asked: "How do you see the current landscape of the claims industry evolving, and what are the key trends shaping its future?", she shared:

"The claims industry is on the cusp of significant change as a new generation of claims professionals steps into leadership roles, while many experienced professionals with invaluable expertise are set to retire within the next five years. This generational shift will drive a greater emphasis on smart working and impactful outcomes, with less tolerance for outdated processes and legacy technology. These changes will undoubtedly lead to increased efficiencies across the industry. However, amid the push for acceleration and automation, maintaining a strong focus on the customer experience must remain a top priority."

Mary Beth will be speaking on “Combat Inflation and Rising Claim Costs” at the upcoming event. She said:

"With rising claim costs a growing concern, it’s vital that we collaborate as an industry to keep inflation at bay. Casualty is an area where our claims expertise can help turn the tides, and the impact is stronger when we work together. The aggregate impact of small changes across the claims industry can help steady the trend, ultimately benefiting both consumers and the economy."

The Claims Network: London provides a platform to exchange ideas, address pressing issues, and navigate towards a more resilient, adaptive, and customer-centric claims future.

With senior executives from leading companies including Sompo, Tokio Marine, RSA, Consilium, Aon, Miller Insurance, RSA, Arch, Generali, Helvetia, Zurich Insurance, Swiss Re, Chubb, AXA XL, Aegis, Markel, Munich Re, Hiscox and more signed up, this event is a unique model with a blend of keynotes, panels, workshops and conversational roundtable discussions led by industry experts. It’s a chance to share perspectives, learn from and engage one-on-one with fellow senior peers.?

Keynote speakers and panelists at the event include Marc Scheidegger, Global Chief Claims Officer & Member of the Executive Committee, Swiss Re; Shawn Crawley, Chief Operating Officer, North America Claims, Sompo International; Sumesh Vijayakumar, Head of Claims Transformation, Group Claims, Beazley; Carolyn Mackenzie, Director of Commercial and Complex Claims, RSA; Barbara Rizzi, Chief Claims Officer, Arch Insurance; Patrick Cannon, Chief Claims Officer, Onda; Janice Dawkins, Head of Management Liability Claims, Marsh; Eddie Longworth, Founder and Director, JEL Consulting; and Nikunj Mahida, UK & MENA Head of Third Party Claims, Liberty Specialty Markets—and more.?

A major highlight of The Claims Network: London is the series of engaging and conversational roundtable discussions led by industry experts. These sessions provide a unique opportunity to delve into critical topics, exchange insights, and learn from peers in an intimate, interactive setting. Topics include: exploring the impact of cyber events on claims, using AI to boost claims efficiency, turning the tides of casualty claims, reducing indemnity costs and enhancing efficiency along the supply chain, cultivating a dynamic and resilient claims team, mitigating fraud along the customer journey, balancing rising claims costs with superior customer service, fostering collaboration and innovation between underwriting and claims, and navigating the talent gap to build future-ready claims capabilities.

The conference will feature insightful sessions including how to blend people and technology for optimal results, crafting an effective claims management function on a global basis, how to navigate and close the talent gap to future-ready a claims department, and how to leverage AI and automation to enhance and streamline the claims process.?

Ample networking opportunities and discussion-based sessions will enable attendees to exchange ideas and build lasting professional relationships. The conference will include panel discussions, keynotes and roundtable discussions, providing practical knowledge and tools for immediate application.

This event is especially suitable for Chief Claims Officers and Directors/Heads of Claims looking to gain insights into the evolving strategies of senior claims leaders for 2025, including key focus areas and shaping strategies amid challenges such as economic landscape shifts, social dynamics, consumer trends, rising inflation, and geopolitical factors.

Other sessions on the agenda will explore emerging risks and loss trends shaping the claims landscape in Europe and the UK. Additionally, specific sessions will examine strategies for combating inflation and reducing claims costs, how data-enabled claims systems can address legacy challenges, and how advanced analytics and AI technologies can empower claims teams to efficiently serve customers. These technologies will also be discussed in the context of optimising pricing, portfolio management, and overall customer satisfaction through the effective use of claims data.?

Helen Raff, Director of Events, said:

"This conference will provide a unique platform for senior leaders from the claims community globally to engage with cutting-edge content and network with industry leaders. Our sessions will explore the latest in market opportunities, risk prevention, and the utilisation of generative AI, setting the stage for how to develop and evolve claims departments to ensure a company secures a competitive edge and will enjoy future success."

Attend The Claims Network: London event to stay ahead of the curve, drive efficiencies and better processes and pave the way to secure a competitive edge on the back of your claims departments. This event is complimentary, but exclusively for senior claims leaders (insurers and brokers).

For information about the event, contact Debbie Atwell at [email protected]