TRANSFORMING IS #1
Updates for April 28
Transformation is the name of the game. It’s been a headline for years but right now we REALLY need it. And ensuring enterprise health through finance transformation is of paramount importance in these challenging times.
Our #SSON digital team has been working long and late to put together a great agenda for Finance Transformation Global Digital Summit. (Psst: tips from Delia Dragon on O2C results that prove her strategy works).
We also have a report to help get your head around “cloud-based” automation – and its agility, scale, control, and cost benefits; and one on customer experience (we're not talking “service” anymore as “experience” eats "service" for breakfast).
Now, to Covid-19 … there's no escaping the fact that it has shaken the foundations of global service delivery models. Our market report on its impact has been downloaded more than 1000 times already. (The next report will be out soon.)
And for the practitioner's insider view, SSON's Beth Hampton spoke with Pfizer’s Anil Bhavnani who, being the ultimate pro, remains unruffled but alert. Read the interview.
Finally: Columnist Craig Libby offers tips on evaluating sourcing options based on risk profiles; and Craig features on the “Late Night” with Seth Adler podcast this week.
All that and MORE – online at SSON.
Barbara