Transformation Manager - Change Management - Job Description

PwC grade: Manager

Direct report: Transformation Director

Employment type: Full time

Employment BU: Internal IFS role?

At PwC, our global strategy, the new equation is to cross approaches and multiply possibilities to invent a world of sustainable solutions. We combine the best talent with the latest technology to help our clients build trust tenfold.?

Because you are investing in your future, we offer you to join a company that will invest in your skills. PwC AFSS is a leading provider of audit, accounting and advisory services in French-speaking Sub-Saharan Africa (strategy, management, fundraising, financial transactions, risk management, cybersecurity, data & analytics, legal & tax), based in ten (10) countries.?

We value your experience, passion and authenticity. Join our team as a Transformation Manager and become part of a diverse community of over 700 staff and consultants who are supporting Africa's development players and shaping the future.

Be part of the new equation.

Role overview

1. Support in the execution of all approved strategic transformation projects (IFS and LoS)
2. Support an integrated program of change initiatives across all lines of service and functional areas all of which are aligned to business strategy?
3. The primary responsibility will be creating and implementing change management strategies and plans that drive employee adoption and minimize resistance.?

Roles and responsibilities of a Change Manager

The change manager will:

1. Analyse the impact on the business, including the stakeholders, policies and processes, of any digital technology project or initiative.
2. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
3. Support the design, development, delivery and management of communications.
4. Conduct impact analyses, assess change readiness and identify key stakeholders.
5. Support training efforts by providing input, document requirements and support the design and delivery of training programs.

Additional responsibilities may include

• Complete change management assessments
• Identify and manage anticipated resistance to change programmes?
• Consult and coach project teams on the change process / methodology?
• Create actionable deliverables for the five change management levers: communications plan, sponsor / leadership roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders regarding the change process and strategic projects?
• Coach managers and supervisors that support strategic projects?
• Support organizational design and definition of roles and responsibilities
• Integrate change management activities into an overall project plan
• Evaluate and ensure user readiness for the change?
• Manage stakeholders expectations?
• Track and report issues on each strategic project?
• Define and measure success metrics and monitor change progress

Skills and Qualifications

• A solid understanding of how people go through a change and the change process, for example ADKAR methodology or equivalent?
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired

This concerns you... so send us an application including a handwritten letter of motivation, a detailed and up-to-date curriculum vitae (with the names and contact details of at least two references) by 30 novembre 2022? ?at the latest by e-mail to the following address: [email protected] , specifying in the subject line the title of the position " PwC SSFA Transformation Manager " for which you are applying.