286: Transform Your Team Dynamics with Servant Leadership as a Service

In today’s dynamic work environment, connecting deeply with your team is essential to driving sustainable results. On the PMO Strategies blog, I sat down with Eric Ruder to explore Servant Leadership as a Service—a leadership model that combines empathy, the platinum rule, and agile-inspired tools to create a people-centered approach to management.

What Makes Servant Leadership as a Service Unique? Unlike traditional approaches, Servant Leadership as a Service uses tools like empathy mapping and user stories to see each team member as a “customer,” catering to their unique needs and aspirations. As Eric explains, by focusing on team members’ well-being, leaders can build a more engaged, productive team culture.

Practical Tools to Transform Your Leadership

1. Empathy Mapping: Understand your team’s motivations and challenges by mapping out what they see, hear, and experience.
2. User Stories for Team Members: Frame team members’ goals and challenges as user stories, encouraging collaboration and problem-solving.
3. Human-Centered Design for Leadership: Treat your leadership approach as an evolving product, adjusting based on team feedback.

Why It Works Eric has successfully applied these principles at the American Marketing Association, transforming team dynamics by tailoring PMO practices to team needs. The result? Less conflict, streamlined processes, and a team culture where everyone feels supported.

If you’re ready to build a thriving team culture, check out our full article to learn more.

?? Listen to the full episode here: Podcast Episode 286

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