??Transform your CX Strategy: Top 3 Benefits of Diduenjoy’s Voice of Customer Platform ??
In today's world, where customer satisfaction is more critical than ever, Diduenjoy stands as your trusted partner in optimizing customer experience (CX).
?Diduenjoy empowers you to collect extensive omni-channel customer feedback to understand what your clients truly think, and share it with the right people in your organization.? This enables you to take the right tactical actions to boost loyalty and make strategic decisions to enhance your customer experience.
Top 3 Benefits of Diduenjoy’s VoC Platform
1. Capture all Customer Voices with the Best Holistic, Omni-channel, and Global Approach.
?? Double your response rate with Engaging Surveys
Aesthetically pleasing and optimized for a wide range of distribution channels (email, pop-in, social networks, SMS, WhatsApp, etc.) in any language. Integrated best practices for maximizing open rates, response rates, and completion rates. Advanced customization for sophisticated needs (any type of questions, conditional branching, scenarios, etc.). Real-time response recording ensures nothing is lost, even in case of abandonment.
??? Unified Tool for all Feedback Sources
Gather feedback or any Voice of Customer from Google My Business, Trustpilot, Facebook, Tripadvisor, Booking, App Store and more. You can also automate or semi-automate responses to this feedback directly from our platform.
?? Worldwide Compliance, including China
If China is one of your markets, rest assured, we are fully PIPL compliant! With a subsidiary in China, we ensure that personal data stays within the country, while only anonymized feedback results are shared with the HQ platform. We also integrate seamlessly with local platforms such as WeChat MP, JD, and more. Same in Japan and Korea…
2. Save 80% of your VoC Analysis Time and enable the right people and departments to focus on the most impactful actions at the right time.
?? User-Friendly and Effective for full Adoption Across Your Organization
Experience 24/7 instant analysis with interactive and intuitive real-time web app dashboards and customized email digest reports delivered at your preferred frequency. With benchmarks by region, country, city, or store/agency, and user-friendly visualizations you can quickly pinpoint sources of satisfaction and areas of improvement. Engage every level of your organization with role-based, customized views: store managers see only their store's data, while HQ has a comprehensive overview, ensuring 100% adoption and actionable insights for every team.
?? Effortlessly Prioritize Actions by Quickly Identifying Key Satisfaction Drivers with Automatic Tagging and Impact Scores
Using an industry-specific taxonomy, Diduenjoy categorizes/tags all mentions and sentiments from your clients’ feedback, regardless of the language, including Chinese, Arabic, or Hebrew to calculate impact scores, benchmark your organization at every level, and track evolving trends.
领英推荐
?? Save Time Reading Verbatims
Cut through the noise and get straight to what matters most. Our AI Summaries feature streamlines the analysis of extensive customer feedback, turning raw verbatims into prioritized insights. It doesn't just highlight what your customers are saying—it guides you on how to enhance their experience, identifying trends and pinpointing areas that need attention, all while offering tailored insights that respect the nuances of your industry and geography.
?? 24/7 AI Companion for Customer Feedback Analysis
Gain the advantage of having a 24/7 expert analyst with Diduenjoy Assist. An integrated conversational agent, a Diduenjoy kind of ChatGPT, allows you to ask any question: “Which country has the lowest NPS in the last 30 days? Why?”. This intelligent tool goes beyond simple data collection, delivering deep and contextual insights whenever you need them. Easily uncover patterns, identify key areas for improvement, and make data-driven decisions with confidence. With intuitive natural language queries and advanced analytical capabilities, Diduenjoy Assist turns customer feedback into a strategic asset.
3. Prevent 85% of Churn by Re-engaging Detractors
?? Effectively Engage Detractors Within 48 Hours to Reduce Churn Risk
Follow up and Close the Loop on all collected feedback by responding directly to your clients from our platform, especially your detractors, to turn them into promoters and mitigate churn risk. Your Store or Agency Directors can receive specialized access tailored to their roles and responsibilities. Responses can be automated or semi-automated based on configurable rules to ensure consistency in your tone of voice.
?? Simplify your Tech Stack : Close the loop through the Diduenjoy platform or the tool of your choice
If you want to carry out follow-up actions from your customer service software, CRM, or clienteling application, eliminate your integration costs. Simplify your tech stack with our API integration, connecting seamlessly with any CRM or customer service software. This allows you to manage follow-ups effortlessly while redistributing all collected and analyzed data, enriching customer insight strategies, and enabling comprehensive cross-data analysis Including a native Salesforce integration in one single click.
With Diduenjoy, you’re not just getting a tool; you’re gaining a strategic partner in customer feedback management. We offer genuine proximity with our clients through a premium Hyper Care support service at no extra cost. Our expert CX consultants provide industry-leading insights, with benchmarks by industry, country, and touchpoint, along with the best practices to drive success.
Together, we can turn every interaction into an opportunity for improvement.
Backed by several reputable studies, this comprehensive VoC program promises significant ROI: reducing churn by up to 85% (KPMG), boosting positive word-of-mouth by 10%, and increasing NPS by 14 points, ultimately leading to a 4% rise in sales (London School of Economics).
?? Ready to learn more? Contact us today to discover how Diduenjoy can transform your customer experience!
#FeedbackManagement #CustomerExperience #SaaS #CustomerInsights #AI
?? Great insights! Proud to see how Diduenjoy’s platform empowers around 150 companies to capture the voice of their customers and make impactful decisions.