Transform your CX journey with 3 steps to brilliance

Providing a frictionless journey that takes your customers to their desired destination matters. As consumers, we have experienced the frustration that comes from being lost in the virtual ether of bad customer experience (CX).?

What if you had a way to make every journey more connected, intelligent and complete? Follow these top three steps to troubleshoot disjointed customer experiences.??

Connect journeys with an open cloud?

Just like the One Ring in “The Lord of the Rings” can control and harness the power of all the other rings, you need a way to unify data from every interaction type. This is possible today with an open cloud platform that governs and commands all CX applications with which your customers can interact. One source of CX AI power can control and connect the entire journey for your brand, your employees and your customers.

With one AI purpose-built for CX platform to manage all interactions, your contact center has the potential to become an engagement center . This transforms your customer experience strategy and insights from fragmented to holistic. Insights generated through an engagement center help the entire organization benefit from harmonized processes and structures that elevate customer centricity, operational effectiveness, loyalty and personalization.?

Foster intelligent, extraordinary interactions?

Having one unified platform to manage all customer experience interactions enables you to gather, analyze and share all relevant information to deliver intelligent and extraordinary journeys.??

Smart self-service requires AI trained on trusted company knowledge and proven outcomes that can provide responses aligned with brand and business goals. With the right tools, you can leverage data from your customers’ complete conversational AI journeys and build dialogues, intents and labeling entities by analyzing and improving bot conversations based on historical data. Conversational AI that acts like your best employee rather than a computer frees employees to work on more complex interactions.?

Remove friction for complete experiences??

In “The Fellowship of the Ring,” Frodo Baggins agrees to take the One Ring to destroy it but he admits he cannot do it alone. Without his companions and the necessary tools, he couldn’t have completed the journey. It would have ended at one of several dangerous points along the way.??

Pain points and friction in the customer journey are not as hazardous but they can keep your customers from completing their journey. Delivering a complete journey is important to service your customers and nurture every relationship.?

Leveraging CX technology to holistically address the needs of your brand, your employees and the customers you serve means you’ll be able to manage, automate and improve customer experiences at every point in the journey. The result helps your customers achieve fast and efficient resolutions. And that’s good for your Net Promoter Score (NPS), and business and brand reputation growth.?

Orchestrating every single interaction on one platform not only improves the experience for your customers, it heightens the experience for employees. Having a unified agent workspace provides agents with everything they need to handle conversations across all voice and digital channels. They benefit from workforce management (WFM) programs to advance their performance and professional development.??

With one AI purpose-built for CX platform to rule them all, you’ll be empowered to start delivering extraordinary CX from day one.??

Read the full blog to learn more about how to drive CX that’s connected, intelligent and complete, and check out the Act Now to Lead Customer Experience eBook to start boosting company performance and growth.??

More CX insights?

Not all AI copilots are created equal??

Customer service employees are overworked and need help. Consumer expectations are at an all-time high but 74% of agents say they need up to eight apps to access customer information. Check out this whitepaper to learn more about a modern CX AI solution. ??

Ignite the CX conversation??

We want to hear from you:?

How closely does your brand promise align with the CX you deliver??

Let us know in the comments.