Transform your Contact Centre

With the Contact Centre being a mission critical part of your business providing the interface between you and your customers it is imperative that your organisation selects the correct technology but also maps to people and process to ensure that this is a strategic investment supporting your organisations future direction.

Our team at GLU are experts who have not only designed, delivered and operated Contact Centres but have been on the cold face of being accountable within large organisations and managed these transformations, under pressure moving for on premise environments to digitally enable channels and cloud solutions providing the latest in customer engagement and satisfaction.

We are currently running a Strategic Discovery Session for Customers who would like to have a technology agnostic view and facing challenges to move at pace to a new environment, budget constraints or looking at how to improve their customer engagement.

What can you expect?

?A technology unbiased, interactive session where our experts will work with your team to evaluate the current state, discover opportunities for change and compare how solutions would impact your environment. Some example agenda topic would be:

• Defining success for your contact centre
• Understand the RISKS, Challenges and expectations
• Determine and evaluate the contact centre requirements today and for the future (aligned to business outcomes)
• Define business aligned metrics
• Contact Centre trends
• Create a high level roadmap, business case and transformation plan example

What are the benefits for you?

You will leave the session with a clear understanding of the best path to optimising your contact centre, RISKS associated to your business and a high level transformation roadmap and plan.

Innovation Fund

For any customers looking to transform in the next three months we are able to work with you and create an innovation fund that you can spend on any new technology area to increase growth, improve efficiency or drive customer engagement - this can range from ￡5000 - ￡100,000 depending on the size of your organisation.

Why wait?

Its a great question, if you would like to speak to a team of people who have been on the customer side of designing, delivery, operating and transforming contact centres and understand the RISKS, challenges and keys aspects for success and please email me [email protected]??