TRAINING; A Relative Permanent Change in Attitude

MCML has been focusing consistently upon the dealership’s front line staff (service advisers) in a very comprehensive manner and to align with the industry needs.

By focusing on Product knowledge, Business Management, and the Critical Role of the service adviser in building customer trust, we’re helping front line staff become better equipped to meet customer expectations.

Here’s a quick summary highlighting the key takeaways and benefits of the Level-II conducted training at MCML Training Centre in Karachi:

1. Customer-Concentric Training: Emphasising the importance of winning customer trust through knowledgeable, reliable service.

2. Moment of Truth (MOT): Reinforcing those key interaction points that shape customer perceptions.

3. Importance of Genuine Parts: Educating on safety and quality distinctions between genuine and non-genuine parts, essential for vehicle longevity and customer safety.

4. Plant Visit: A hands-on experience that builds confidence in the product quality, helping service advisers communicate value more effectively.

?This structured approach, with the combination of theoretical learning and practical insights, is likely to empower your service advisers to deliver enhanced customer experiences and add value to each customer interaction.