Training Connection - November 2024
ANNOUNCEMENTS
New! Updated Courses Available for Cybersecurity, Disaster Operations and Staffing Issues
To stay ahead of emerging issues in emergency communications, APCO has launched three updated courses to equip professionals with the latest strategies and insights. The updated courses include:
Several course dates are available beginning in 2025.
COURSE HIGHLIGHT
Enhance Your Agency's Success With APCO’s Comprehensive Quality Course
APCO’s Comprehensive Quality course equips public safety professionals with the knowledge and tools to create and sustain an effective quality assurance program tailored to their agency's needs. Delivered entirely online, this dynamic course delves into key topics such as:
Students engage in?interactive lectures and hands-on exercises, gaining practical skills to implement at their agency. The course is worth 16 CDEs.?
Upcoming course dates: Dec. 11 - Jan. 21 and Jan. 15 - Feb. 18. The cost is $410 for APCO members and $460 for non-members. See more course dates.
TRAINING CALENDAR
Upcoming APCO Institute Courses
The APCO Institute offers several topics and dates for?online and virtual emergency communications training.??
Specialized Training for Telecommunicators
PST, EMD, Fire Service and Law Enforcement Communications?
Supervisory/Management
Communication Center Operations
CALEA Courses?
Did you know that you can register for a CALEA course through the APCO Institute? The following courses start in January.
PROFESSIONAL DEVELOPMENT
See What Everyone Is Talking About! APCO's Registered Public-Safety Leader Program
Designed for public safety professionals, APCO's Registered Public-Safety Leadership (RPL) Program provides essential tools to enhance your management capabilities and advance your career. Applications for the 2025 program are now open! Don’t miss this opportunity to grow as a leader in the emergency communications field. Learn more?
WEBINARS
9-1-1 and Community Engagement: Where Automation Meets Public Safety
December 3 | 1 - 2 p.m. ET Free for APCO Members;?$59 for non-members | Worth 1 CDE
This webinar will discuss how redirecting administrative requests, embracing automation tools and providing timely updates can better serve your community and ensure every member feels supported. Together, we can transform challenges into opportunities for connection and care. Register for this webinar to discover how Versaterm can empower you to enhance community engagement in meaningful ways.
Presenter:? Rohan Galloway-Dawkins, Chief Product Officer, Versaterm;?Brian Bourdon, Technology Systems Analyst, Bureau of Emergency Communications (Portland, OR); and Sgt. Mark Marino, Gilbert Police Department (AZ).
Sponsored by? Versaterm?
From Stone Age to Space Age: Redefining ECC Call Logging Using AI
December 17 | 1 - 2 p.m. ET Free for APCO Members; $59 for non-members | Worth 1 CDE
This webinar will discuss how artificial intelligence (AI) is revolutionizing emergency communications centers (ECCs) through automation and advanced data management. Join us as we learn how AI addresses the challenges of traditional call logging and gain insights into key AI features such as search, transcription, quality assurance, redaction and reporting. Together, we’ll explore the future of AI in public safety and its impact on ECC operations.
Presenters:? Shay Parsells and?Charles Schwarz, Revcord and?Steve Devine, CTO, APCO International
Sponsored by?Revcord
ECC RESOURCES
Implement a Streamlined Approach to Emergency Triage With APCO IntelliComm?
Emergency communication centers now have access to a solution with a structured approach to support decision-making and enhance response capabilities across various emergencies. APCO Intellicomm? technology is designed to improve telecommunicators’ efficiency by streamlining triage for EMD, fire and law enforcement incidents.
Additional benefits of this advanced technology include:
Plus, Intellicomm is?designed to be adaptable, allowing agencies to tailor it to their agency protocols and needs. Schedule a one-hour demo today to learn how it can work for your team.