Training Connection November 2023 Edition
ANNOUNCEMENTS
New Topics Announced for?2024 Illuminations CDE Program?
Do you want top-level training but are pressed for time? APCO's Illuminations CDE Program is your solution. An annual Illuminations subscription provides access to?training on the latest emergency communications topics.??
Training topics change every month. Topics coming up in 2024:
? General track: Sexual predators, boating accidents, autism and more. Register
? EMD track: AirMed transports, suffocation, agricultural incidents and more.
A track for Communications Training Officers (CTO) is also available with new topics quarterly. The next course begins on January 1. Register
The tuition for a full year of training is $121 for members and $132 for non-members. Earn up to 12 CDEs. Learn more
COURSE HIGHLIGHTS
Prepare for the Unexpected: Crisis Negotiations and Disaster Operations
Well-trained telecommunicators are vital to the success of an effective emergency communications center. APCO offers a variety of courses geared to all levels of public safety professionals. Below are highlights of a few courses offered – see all courses?in the APCO Training Catalog.?
Crisis Negotiations, 2nd Edition
Crisis Negotiations, 2nd Edition boosts telecommunicator skills by addressing crisis event issues and optimal 9-1-1 call management. Discussions focus on?current issues?of crisis negotiations and guidance on addressing critical incidents including hostage situations, barricaded subjects, and individuals with suicidal intent. Worth 8 CDEs.
Disaster Operations and the Communications Center
The course Disaster Operations and the Communications Center provides instruction to telecommunicators on various disasters, their community impacts and response needs, plus expert guidance on maintaining emergency communications center operations during crises.?Worth 8 CDEs.?
Customer Service in Today's Public Safety Communications
The course Customer Service in Today's Public Safety Communications addresses the topic of providing satisfactory customer service in the high-energy, often high-stress field of public safety communications. This information is paramount to successful performance in this profession, both for the individual telecommunicator and the agency they represent. This course addresses all aspects of customer service and how it impacts agency operations.?Worth 8 CDEs.?
UPCOMING TRAINING
Enjoy the Convenience of the APCO Virtual Classroom??
Experience real-time instruction and networking with peers from the convenience of your office in the APCO Virtual Classroom. A few seats remain in courses starting soon. Click to learn more and register:
领英推荐
Need More Time for Training? Consider an Online Course
Online courses offer the same valuable information and CDEs as virtual courses but are offered over a longer timeframe to work with busy schedules. Online courses starting soon include:
Do you have a group you want to train? We can bring the training to you. Ask us?about signing up for?co-host or contract courses for your agency.?
PROFESSIONAL DEVELOPMENT
Make a New Year's Resolution Worth Keeping?in 2024 —?Get Certified as an APCO RPL
Learn how to manage organizations and change, communicate with confidence and make a difference in your agency by participating in APCO's Registered Public-Safety Leader (RPL) Program. Learn valuable skills and techniques to implement immediately to manage people effectively. We are now accepting applications for the January, February and March 2024 programs.?Learn more? ? ? ? ? ? ? ? ?
?
APCO PRODUCT SPOTLIGHT
See the Latest in Guidecard Technology
A cognitive, criteria-based guidecard system designed for the 21st-century public safety telecommunicator, APCO IntelliComm?, supported by IBM Watson Analytics, is an electronic guidecard technology revolutionizing how emergency communications centers answer their community's calls for help. Includes all guidecards – emergency medical dispatch, law enforcement and fire service.?Now scheduling demos for December and January. Sign up?to learn why ECCs choose IntelliComm over other guidecard technology.?
REMINDERS & DEADLINES
Notice Regarding Affidavits of Training Submissions
Please be advised that effective January 1, 2024, all Affidavits of Training from APCO Agency Instructors must be submitted electronically on APCO's Training Central. APCO will no longer accept copies by mail. If you have questions or need assistance, contact us at [email protected].
Upcoming CALEA Courses
All courses are online and begin on January 3, 2024. Space is limited.
CONNECT WITH US
Stay Informed on the Latest in Emergency Communications?
Do you have a question about training? We are here to help.?Send us a message.
Be sure to visit the?APCO Institute?online and follow us?on social media to keep up with the latest on public safety communications, including upcoming training, webinars, health and wellness tips, events and conferences, industry news and more.?