Training Connection - December 2024
TRAINING CALENDAR
Upcoming APCO Institute Courses
The APCO Institute offers several topics and dates for?emergency communications training. Click on a course to get registered today.
January
February
March
PROFESSIONAL DEVELOPMENT
Plan Your Professional Development Journey for 2025
Take the next step to grow your career in emergency communications with APCO Institute's?dynamic professional development opportunities. Your path to success begins now—here’s what’s in store for 2025!
APCO Courses Dive into a wide range of topics designed to enhance your knowledge and skills. With the flexibility of online, virtual?and in-person courses, there's an option that fits your schedule. Explore the 2025 course schedule today to plan your path to grow in your public safety career.
APCO Leadership Programs Whether you're ready to refine your management skills or elevate your leadership expertise, APCO has you covered with industry-renowned leadership programs.?
"My RPL experience was one of the most rewarding things I have ever done. ?I had fantastic insightful leaders and classmates. I am using skills and ideas I learned everyday."? — Sherry Glick, RPL graduate?
“For the public safety communications industry, there is nothing better than APCO’s Certified Public-Safety Executive program. This great program not only recognizes excellence in our industry but elevates?professionalism for executive leaders?throughout our industry." — Paul E. Jokerst, CPE Class 14
Need a Training Scholarship? Applications Open January 15
Start the new year strong by applying for APCO's Silent Key and Commercial Partner Scholarship Program. Scholarships are available exclusively to APCO members. Not a member yet? Be sure to join today and become eligible to apply for this valuable opportunity.??
UPCOMING EVENTS
The second APCO 9-1-1 Wellness Summit is taking place?March 2-3 in Portland, Oregon. This year's Wellness Summit is one day longer to provide you with even more tools and insights to support your personal and professional mental, physical and emotional health. The 2025 program features sessions such as:
Check out the full program to learn about all of the?sessions, speakers and activities.
WEBINARS
Understanding the Impact of Network Outages on 9-1-1
January?16 | 1 - 2 p.m. ET | Free for APCO Members;?$59 for non-members | Worth 1 CDE
Join us as we discuss the growing importance of ECCs receiving timely and actionable information about the scope and impact of outages as the severity and frequency of 9-1-1 outages continue to increase. This webinar will begin with a brief overview of the Federal Communications Commission’s outage notification requirements, followed by a panel discussion from 9-1-1 professionals on the growing impact of outages on 9-1-1 operations and strategies to mitigate their effects.
Speakers: Alison Venable, Government Relations Counsel, APCO International; Aimee Chase, Metro Administrator, Metro Communications (Sioux Falls, SD); and Anne Camaro, Executive Director, Nashoba Valley Regional Dispatch Director (Devens, MA).
Raising the Bar: Enhancing ECC Call Handling Standards
January?28 | 1 - 2 p.m. ET Free for APCO Members;?$59 for non-members | Worth 1 CDE
This webinar will review the creation of standards, including the ANSI process and the APCO standards development process. Discussions?specifically address how the APCO standard for public safety communications incident handling process was created, including the history behind the George Mason University study, and how the data gathered in that study led to achievable performance metrics that can be incorporated into an ECC. We will also discuss how this standard can benefit ECCs by providing a framework for establishing, implementing and maintaining effective practices and processes related to handling requests for service.
Speakers: Dan Morelos, retired Director of Safety Programs from Tucson Airport Authority and Aimee Jarrell, standards & ATPC program manager, APCO International.
Sponsored by?Versaterm
Welder at APCO International
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