Training APEX Awards Best Practice

HD Supply’s New Hire Academy

Wholesaler/distributor HD Supply’s 30-day New Hire Academy trains newly hired sales associates on the company’s proprietary Sales Model and Consultative Sales Process. In addition to live in-person and virtual instruction, the program incorporates daily question-and-answer sessions to address any concerns or clarifications. Reinforcement includes manager assessments, eLearning assignments, call calibration sessions, and one-on-one instruction sessions as needed.

Associates who completed the New Hire Academy were able to effectively engage with customers 32 percent faster than their counterparts who didn’t undergo this training.

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