Training APEX Awards Best Practice

Harris Health System’s Supervisor/Manager Skill Building

Harris Health System designed its Supervisor/Manager Skill Building program to foster an effective learning environment for its Pharmacy and Lab supervisors and managers and help them practice specific skills needed to be successful leaders. The program is delivered face-to-face over a 12-month period through the use of an integrated curriculum that blends industry knowledge with the development of leadership skills. The curriculum combines action-learning activities, simulations, group discussions, team exercises, lectures, case studies, and projects to help prepare leaders for the challenges of healthcare transformation. The training aims to equip supervisors and managers with the skills needed to be successful and retain these leaders such that their employees flourish. Harris Health System achieved a 92.9 percent retention rate, surpassing its goal for this training by nearly 3 percent.

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