A toxic team member will kill Employee Experience. Here’s How To Spot them.
Get rid of the bad apples

A toxic team member will kill Employee Experience. Here’s How To Spot them.

Do you ever wonder why some teams seem to work well together, and others - don’t? There are telltale signs - the snarky comments, the lack of help on projects, and the shifting responsibilities to others.

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The impact of dysfunctional teams

According to a report by Harvard Business Review, a toxic corporate culture costs American businesses $50 billion annually and decreases employee productivity by 38 percent.

It was reported that 25% of employees in a toxic culture took their frustrations with the job out on clients – resulting in bad customer experiences. When your teams are dysfunctional, customers feel it.

By recognizing toxic behaviors and identifying the signs early on, you can prevent team breakdowns, increase productivity, and create a team atmosphere of collaboration and trust.

The outcome? A more efficient workflow, improved communication, and a team thrives on synergy rather than conflict.

Here's a breakdown of how to identify the 5 tell-tale signs of a dysfunctional team:

1. Unnecessary Drama

What to Look For: Drama manifests as excessive conflicts, personal disagreements, or unresolved tensions within the team. It often results in emotional outbursts, passive-aggressive behavior, or frequent arguments over trivial matters.

Recognition Tactics: Pay attention to recurring conflicts that seem disproportionate to the issues at hand. Note if individuals are overly sensitive to feedback or if there's a prevalent sense of unease among team members.

This can look like someone gossiping about someone else, or going to leadership about a trivial issue about someone else. Backstabbing is also a key indicator of dysfunction.

2. Lack of Trust

What to Look For: In an environment lacking trust, team members hesitate to be vulnerable or open up to one another. There's a lack of dependability, with individuals refraining from asking for help or admitting mistakes due to fear of judgment or reprisal.

Recognition Tactics: Observe if team members avoid sharing their opinions or information. Look for signs of micromanagement or a reluctance to delegate tasks due to doubts about others' capabilities.

3. Complaining

What to Look For: Complaining often becomes a default response to challenges. Team members might constantly vent about issues without offering constructive solutions. There might be a prevailing negative atmosphere that stifles productivity.

Recognition Tactics: Take note of repeated grievances without attempts to address them. Look for patterns where problems are discussed extensively without progress toward solutions. Negativity is your key indicator.

4. Politicking

What to Look For: Politicking involves engaging in manipulative behaviors, forming cliques, or playing office politics to gain advantage or control. It leads to hidden agendas, favoritism, or exclusion of certain team members from decision-making processes.

Recognition Tactics: Notice if decisions are influenced by factors beyond the merit of ideas. Observe subtle alliances forming or instances where information is selectively shared among specific groups.

Beware of cliques.

5. Blame

What to Look For: A blame culture arises when individuals or the team as a whole consistently shift responsibility for failures without focusing on problem-solving. There's a reluctance to take ownership or be held accountable.

Recognition Tactics: Pay attention to conversations where fault-finding takes precedence over finding solutions. Note if mistakes are consistently attributed to external factors or other team members without introspection.

By observing these behaviors and interactions within your team, you'll be better equipped to identify these signs of dysfunction. Recognizing these signs early allows for targeted interventions to address underlying issues and foster a more cohesive and functional team environment.

What can be done about it?

Fortunately, dysfunctional behaviors can be addressed. Noticing the behaviors and starting to address them is how you can start to get your team back on track.

See the full blog article here: https://www.brilliantworkplaces.com/post/boost-team-performance-spotting-5-red-flags-of-dysfunction-in-your-team


Elizabeth Howell

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7 个月

Great piece! You’ve described these behaviors with specific examples which makes it so much easier to identify them in day to day situations. Once identified, then it becomes “real” & something that can be named and dealt with. Business etiquette principles & frameworks can help teams work through these behaviors and over time rebuild a group that can work together. But seeing and understanding the problems is the crucial first step. Thank you Suzanne for showing us how to define the actions & behaviors that we know aren’t productive but don’t know what to do to fix it!

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