Total Solution- the New Business Strategy

Total Solution is a project-based approach that comprehensively handles the requirements /solves a particular problem of the client from concept design to installation, operation and support.

The typical workflow for a total solution may involve:

1. studying the client's current infrastructure and processes

2. evaluating the client's needs

3. designing and assembling the hardware, software and service mix required for the solution

4. installing the hardware and software at the client's site(s)

5. providing ongoing service for operation and support

The model of Total Solutions revolves around the interaction between the client and the solution provider. The solutions provider aims to be a trusted partner of businesses rather than a vendor. The solutions are customized for the particular applications and hence requires a higher degree of interaction and knowledge sharing with the clients.

The “one size fits all” model of product selling is becoming redundant as the businesses strive for higher efficiency and tighter processes. The solution provider is associated with the client for a longer period than the execution a few projects. The long-term association and higher degree of responsibility taken by the solutions provider forms the core of theTotal Solutions model. Additionally, close contact with the client allows great insight into their habits and needs which can be used to improve the products and services.

MSK as a solution provider offers total coverage of products and services in the domain of quality control, through inspection, sampling and testing. The diverse aspects of the project viz. knowledge, hardware, software, integration and service are consolidated via a single window for the client. Special know-how is also given to the client in order to increase their efficiency and performance.

As a step towards fulfilling the vision of providing Total Solutions, MSK has created a team dedicated to research and development. The young and bright minds of the team are guided by the experts of various fields from academics to industry to prepare and consolidate a pool of knowledge, which will form the basis of Total Solutions. The team is dedicated to understanding the processes and problems of the industry and apply the knowledge pool towards a solution.

Our vision is supported by Gemini Sampling Solutions, a manufacturer of mechanical sampling equipment. Guided by a team of experts in engineering, Gemini will fulfil the equipment requirement of any solution. Gemini provides process automation and customised equipment and shares the vision of MSK to provide a complete package to our clients to solve their unique requirements. The Gemini equipment are designed and engineered with outdoor applications in mind and to stand the test of time. Gemini provides continuous support and upgrade of equipment as part of its services.

MSK is currently working on incorporating online analysis into our tray of offerings. We are partnering with reputed manufacturers of analytical instruments to incorporate their analysers with our equipment and services. We are looking at the shorter turnaround time offered by online analysers and investigating different technologies and their applicability for various commodities. Online analysers are a relatively new application and we are looking forward to incorporating them into our system if they pass our quality parameters.

The icing on the cake of Total Solutions is provided by the inhouse IT team of MSK. IT integration and data science is a compulsory requirement in Industry 4.0 and various quality of life features based on IoT are included in Total Solutions. The flow of information and analysis of collected data is integrated into our vision of total solutions. The seamless integration of our IT services with the client’s system will ensure a smooth quality of operation and monitoring of processes in sync with the demands of the current industrial scenario.

With Total Solutions, MSK will provide knowledge, equipment, service, real time monitoring, data collection & analytics, in one complete package. We aim towards a long-term relationship with our partners for mutual benefit. The customizable business models bring a greater degree of flexibility to the client for a perfect match with their economic and technical requirements.