Total Quality Management (Top management tool #3).

Total Quality Management (Top management tool #3). If you don't use it you are probably ignoring huge critical problems in your company.

This tool and its associated known programs as Continuous Improvement, can not be disregarded at all. Basic Quality programs can be implemented with low cost and investment. Learn the most important concepts!

Total Quality Management (TQM) is a systematic approach to quality improvement that marries product and service specifications to customer performance. TQM then aims to produce these specifications with zero defects. This creates a virtuous cycle of continuous improvement that boosts production, customer satisfaction and profits.

TQM improves profitability by focusing on quality improvement and addressing associated challenges within an organization. TQM can be used to:

• Increase productivity
• Lower scrap and rework costs
• Improve product reliability
• Decrease time-to-market cycles
• Decrease customer service problems
• Increase competitive advantage

In order to succeed, TQM programs require managers to:

• Understand present and future customer needs
• Design products and services that cost-effectively meet or exceed those needs
• Identify the key problem areas in the process and work on them until they approach zero-defect levels
• Train employees to use the new processes
• Develop effective measures of product and service quality
• Create incentives linked to quality goals
• Promote a zero-defect philosophy across all activities
• Encourage management to lead by example
• Develop feedback mechanisms to ensure continuous improvement

If you have any questions you might wright an email to us and asks for support are welcome.

We also have a description of this tool in your language of preference and an implementation proposal might be prepared for your company upon request.

Silvio Taboas

[email protected]