Total Customer Service
Jim "OJ" McGriff
![Jim "OJ" McGriff]()
Jim "OJ" McGriff
Author: "The First-Line Manager" on Amazon books. Leadership at the bottom of a company
Customer service program for my office from 1995:
We Believe in T.O.T.A.L Quality Customer Service
T = Timely Response to Customer Requests
O = Open to Suggestions for Improved Service
T = Thoughtful of Customers Concerns
A = Aware of Customer’s needs
L= Learning to do Our Jobs Better