Top Voicebot Trends to Watch out for in 2023.

After speaking with a recent client, I learned that no one likes going through these complex IVR flows and ending up with a poor customer experience.

This is a strong validation of our central hypothesis at GenieTalk.ai: that today's consumers will solve simple problems on their own using the website or mobile app. When they contact the company through the contact center, they seek a solution for something complex and subjective that demands human intelligence and empathy.

Transforming The Future: Virtual Assistants

AI-powered Voicebots are taking the B2B market, and the coming years will be critical in light of so many economic uncertainties. AI Voice Assistants, and AI-driven voice bots, provide automated, on-demand experiences that are quick, convenient, and cost-effective.

Bots are changing the way businesses operate; let's look at the leading trends for 2023 and how they will influence the B2B businesses in the coming years.

#1- Provide Hyper-Personalization:

Customers today want personalized experiences, and 80% say they are more likely to make purchases from a company that offers them. Conversational AI will continue to improve in order to meet this expectation at scale. "AI will be a mainstream customer experience investment in the next couple of years," according to Gartner. Virtual assistants will be used by 40% of businesses.?

#2- Voice Cloning:

As humans are built on emotions, this next-generation solution is in high demand due to its intriguingly diverse applications in conversational assistants, smart speakers, digital characters, gaming, navigation systems, and other areas. Our GenieVerify offers multilingual support eliminates robotic tonality, improves voice assistance, and allows for natural human-like conversations.

#3- Higher Accuracy:

Trust in the voice bots can only be built one way, i.e. with Higher accuracy than the human agents.

With improved transcription and smoother dialogue flows, the ratio of customers preferring live query resolution over #ivrsystem has increased over time, with special thanks to millennials, who prefer smoother and faster query resolutions. Accuracy remains at the heart of GenieVerify's efforts to improve customer conversations, leading to higher conversions.

#4- Self-learning Intelligence:

People are constantly involved in the mentoring, customizing, and testing of these AI-powered Virtual Agents using deep learning & machine learning modules. They learn from conversational patterns, intents, and contextual representations on a timely basis, to get a better understanding of all the finer details related to customers while retaining the context.

The Bottom Line:?

As we move forward in Q1 2023, customers expect an even higher level of effortless conversations, continuity of experiences, and omnichannel support across Whatsapp, Facebook, Emails, and other platforms.?

The next big thing for the decades to come is Voice. Therefore having a #voicebot is like having an unlimited supply of human agents, not just during business hours, but 24*7.

With the emergence of breakthrough technological innovations, such as #gpt4, transforming the entire conversation, and complementing the growth of Voicebots & Chatbots, this is definitely going to be huge.?

It's incredible how far Voice AI has come, and we're only getting started!

To avail the never-ending benefits of Virtual Assistants, Schedule a call with us.

About GenieTalk.ai-

GenieTalk.ai is an AI-powered SaaS-based platform that revolutionizes B2B contact centers and lead generation operations. This platform leverages advanced AI technology to streamline and automate the task of lead verification, reducing manual effort and increasing efficiency.

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