Top Tips to Retain Loyal Guests !

In our industry, we have to focus on retaining as many customers as possible. Now, sometimes, a few may get away, but make sure that the one that liked being at your hotel are turned into the best brand advocates for your hotel, and loyal guests to the boot. But how do you go about doing that? Well, here are a few tips to make sure that you will be able to:

• Know your competition: It is only when you know what your competitor hotels are up to, that you can easily find a way to top it. And top it you must, since you have to excel at what you do in order to make a lasting impression on your guests.
• Wow the guests: Yup, you gotta give them the royal treatment, and something that they can’t do without. In short, you gotta bedazzle them with your freebies and slashed prices. Can you do it?
• Ask for reviews: You might get them without asking as well, but then again, you might not. Also, by asking you are sort of making sure that they will take home a good impression of you, and might only write good things about your hotel. But this is an insider tip; don’t go telling everybody about it.
• Train your staff: Yes, this will obviously go a long way in ensuring that your guests and you have a long and fruitful relationship.

Now, go ahead and try these out for size, and let me know how you fared at them. Call me, email me, ping me on Facebook if you want to discuss matters with me.