Top tips on how to get promoted fast !

Hello customer success and service professionals! ?? Have you been noticing the surge of "I got promoted" updates flooding your LinkedIn feed lately? Feeling a mix of excitement and envy? Don't worry; your turn is coming! ??

It's frustrating when you're hitting all your targets, exceeding expectations, yet that promotion seems just out of reach. Here are some strategies that clients have used to take their career to the next level:

Can You Build Bridges with Your Boss?

Your leader is your ticket to success! ??? Schedule a chat and ask them how they are doing really. ?

Are there any special pain points that you can address? (a recent poll showed that CS leaders are struggling with scaling CS, driving expansion revenue, and leveraging AI to drive efficiency). ?

Seek your boss’s feedback on how you can help solve the main pain points and find out what results, skills, knowledge, and experiences you need to demonstrate to get to the next level? ?

Collaboratively map out your promotion plan and review regularly in your 121s. Find out at what time of the year your manager needs to submit the promotion request as this will give you a timeline to work with. ?

Broadcast Your Wins Loud and Proud

Don't keep your accomplishments under wraps! ?? Let your boss and colleagues know about your achievements. Also share your accomplishments on LinkedIn.? It might not seem natural to you to promote yourself but if you don’t who will?

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Make a Splash with Your Impact

Think beyond your job description. ?? How can you make waves that catch the eye of decision-makers? Whether it’s fixing an internal process ?to save time and money or creating an initiative that has a ?large customer impact.

For example a past client Amanda a Customer Success Manager decided to collaborate with product managers and the sales team to create a series of webinars for customers and partners, she had over 800 attendees!?

The series had a big impact on education, change management, building community and product enhancements! She got promoted.

Embrace Your Inner Extrovert

Step out of the shadows, introverts! ?? Prep your talking points in advance of key meetings, take a deep breath, up your energy and own that meeting room. Your ideas matter, and it's time to let them shine! Remember, you're not part of the furniture; you're the star of the show! ??

Champion Collaboration

Helping others isn't just about goodwill; it's a promotion magnet! ?? Find out how you can support your boss and their peers in achieving their goals.

One of my former clients Tamara ?a Senior Customer Success Manager, met with the regional head of sales and found out that he had a high target of uncovering opportunities within existing accounts.

She decided to work with him to create a stakeholder mapping template and a discovery document that all customer success managers and account managers could use together in their meetings to uncover new needs.? She helped the team generate a $10m pipeline? She got promoted!

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Check Your Attitude

Are you radiating positivity or a BMW (Bitch Moan Winge) vibe? ???? Nobody wants to promote a perpetual complainer. Take a moment to reflect, adjust your mindset.

Take Patrick a Service Manager, I advised him to do a 360 feedback.? He was shocked, his mum, boss and peers said he moans all the time.? He changed his attitude and started coming with new ideas to solve the product migration problems that he frequently moaned about.??

He worked with the product and support team and customers to redesign the core functionality which resulted in happier customers who no longer wanted to churn.? He got promoted to become a Team Manager.

Assess Your Company Culture

Sometimes, the best promotion is a change of scenery. ?? Read the signs If your current manager or company isn't big on promoting from within, it might be time to explore polish up your CV and explore new horizons or start sowing the seeds for your own side business.

?? Follow these strategies, keep your spirits high. If you want to get promoted why not drop me a DM and we can have a chat about what’s in the way? ?????

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