Top Tips to Comply with Broken Functionality Policy
Ameer Hamza Amin
Growth Marketing Manager | User Acquisition | Project Management | ASO | Google Ads |
To ensure compliance with Google's Broken Functionality policy, here’s what you need to know:
This policy is designed to provide users on Google Play with the best possible experience by ensuring that apps install and function smoothly. Apps that crash, force close, freeze, or behave abnormally are strictly prohibited.
Key Areas to Check for Compliance
Use this checklist to confirm that your app meets the requirements:
Does your app install without errors?
2. Smooth Loading
After installation, does your app load as expected without any glitches?
3. Stable Functionality
Does your app work without crashing, freezing, or force closing abnormally?
4. Responsive UI
Are your app’s icons and buttons responsive? For instance, when a user clicks a button, does the app return appropriate content?
5. Feature Reliability
Do all app features function correctly? For example, if your app has a translation feature, does it provide accurate translations
6. No Empty Screens
Ensure your app doesn’t have empty or blank pages. If a feature or content isn’t available, include appropriate disclaimers or error messages.
Avoid Rejection by Testing Thoroughly
Google will reject apps that fail to meet these expectations. To prevent this:
Test Before Submission: Test your app thoroughly to identify and fix issues.
Gather Feedback: Involve a variety of users to test your app for different scenarios.
Tools to Support Testing
Test Tracks: Use Google Play's test tracks to identify and resolve issues before launch.
Play Console: Monitor crash reports and ANR (Application Not Responding) errors to track and improve your app's stability.
Think Like a First-Time User
Consider the experience of a new user navigating your app. If they encounter unresponsive buttons, broken features, or a mismatch between the app’s description and functionality, it could result in dissatisfaction and policy violations.
By catching issues early, you can prevent rejections or, worse, suspensions caused by multiple rejections.
If you have further questions, visit the Google Play Help Community for additional support.
By following these guidelines, you can ensure your app complies with the Broken Functionality policy and provides a seamless experience for your users.