Top IT Secret: Manual Processes Still Dominate, Even in IT Departments – Here’s How Workflow Automation Can Change the Game
GBTEC Group
We develop smart software for optimized & automated business processes to guide you through the digital transformation.
IT workflow automation is a key focus area in 2024, driven by the need for organizations to streamline operations and increase efficiency in the face of economic pressures. In many organizations, an estimated 65-75% of IT processes are still performed manually, particularly in areas such as IT service management, network administration, security management, and app deployment, according to Forrester .
In a rapidly evolving landscape of digital transformation, IT workflow automation has emerged as a cornerstone for improving efficiency, reducing operational costs, and driving innovation. Organizations across industries are increasingly recognizing the potential of automation to streamline IT processes, minimize manual intervention, and maintain competitive advantage.
Explore with us in this edition of our newsletter several compelling use cases for IT workflow automation while we provide insights into how no-code and low-code technologies boost the automation within IT departments (and beyond)!
Revolutionize Your IT Operations!
To sum it up: IT workflow automation refers to the use of technology to automate routine IT tasks and processes, allowing organizations to focus more on strategic activities. By using automation tools, businesses can eliminate repetitive tasks, reduce errors, and ensure that their IT operations run smoothly without constant human oversight.
To fully understand the impact of IT workflow automation, it's essential to explore the specific scenarios where it can deliver the most value. Let’s dive into the top use cases that highlight how automation can streamline operations, reduce errors, and enhance overall efficiency within your organization.
Top Use Cases for Workflow Automation
One of the most common use cases for IT workflow automation is incident management. Automated workflows can significantly reduce the time it takes to identify, categorize, and resolve IT incidents. For example, when a system failure occurs, the workflow can automatically log the incident, assign it to the appropriate team, and even trigger pre-defined actions to mitigate the problem, such as restarting a service or alerting key personnel. This not only speeds resolution times, but also ensures that incidents are managed consistently.
Managing changes in IT infrastructure is critical to maintaining service continuity. Automated change management workflows can ensure that all necessary approvals are obtained before a change is implemented, reducing the risk of unauthorized or potentially disruptive changes. Automation also allows for better tracking of changes, providing a clear audit trail that can be invaluable for compliance and post-implementation reviews.
Automation in user access management helps streamline the process of granting and revoking access to IT resources. For example, when a new employee joins the company, an automated workflow can be triggered to create user accounts, assign appropriate permissions based on their role, and provision the necessary tools and applications. Similarly, when an employee leaves the company, automation ensures that all access is promptly revoked, reducing security risks.
IT departments often manage a high volume of service requests, ranging from software installations to password resets. Automating these requests can dramatically reduce the workload on IT staff. For example, a service request for new software can trigger a workflow that automatically checks for license availability, installs the software, and notifies the user when the installation is complete. This not only speeds service delivery, but also improves user satisfaction.
Keeping track of IT assets is critical for any organization, and automation can play a significant role in this area. Automated workflows can help maintain an accurate inventory of hardware and software assets, track their lifecycle from acquisition to disposal, and ensure compliance with licensing agreements. This reduces the risk of asset mismanagement and helps with budgeting and planning for future IT needs.
Regulatory compliance is a top priority for many organizations. Workflow automation can simplify compliance management by ensuring that all required steps are consistently followed. For example, when processing sensitive data, automated workflows can enforce privacy policies, log access to sensitive information, and generate audit trails for review by compliance officers.
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The Key Benefits of IT Workflow Automation to Maximize Efficiency and Cut Costs
The benefits of automating IT workflows extend beyond efficiency gains. Here are some of the key advantages:
Automation reduces the need for manual intervention, which can significantly lower operating costs.
By minimizing human error, automation ensures that IT processes are executed flawlessly, resulting in better outcomes.
IT teams can focus on more strategic initiatives as routine tasks are overseen by automated workflows.
Automated workflows can easily scale to meet growing business needs without requiring additional resources.
With automated workflows, organizations can ensure that their IT processes comply with regulatory requirements, reducing the risk of non-compliance.
Leveraging No-Code and Low-Code Technologies to Boost IT Workflow Automation
Getting started with IT workflow automation requires not only a strategic approach, but also the right set of tools to streamline processes efficiently. No-code and low-code platforms play a critical role in this transformation, enabling IT departments - and even non-technical teams - to automate complex workflows with minimal coding effort. These technologies enable faster implementation, lower development costs and greater adaptability, which are critical for modern IT environments.
By adopting no-code or low-code tools, IT teams can more easily identify repetitive, resource-intensive processes that are ready for automation. These platforms make it much faster to create and deploy automated workflows, enabling rapid iteration and optimization while enabling deeper collaboration between IT and business by allowing non-technical users to contribute directly to process improvements without waiting for traditional development cycles. Choosing the right automation tools is critical, and low-code / no-code offers scalability, ease of use and integration with existing systems, making them ideal for both current and future needs. Through these platforms workflows can be seamlessly automated and managed, increasing operational efficiency across the organization. In addition, by reducing the reliance on traditional coding, these technologies allow IT teams to focus on higher value tasks, while enabling departments outside of IT to drive automation independently. No-code and low-code technologies are changing the way businesses approach automation, making it faster, more accessible, and scalable.
The result is a more agile, efficient, and responsive organization – ready to adapt to future challenges!
Revolutionize Your IT Operations with Workflow Automation!
IT workflow automation is not just a trend, it is a transformational approach that can redefine the way your business operates. By automating routine IT tasks, organizations can achieve greater efficiency, reduce costs, and ensure that their IT operations are aligned with strategic goals.
When exploring the possibilities of automation, consider the specific needs of your organization and how these technologies can be used to drive innovation and growth. To learn more about how IT workflow automation can benefit your organization, explore GBTEC's solutions, such as BIC Process Execution : This powerful, code-free tool enables your organization to seamlessly automate and optimize IT workflows.
Try it and watch your business transform into a more agile, efficient, and competitive entity!