Top Performances: Contactpoint360

Working to make each part of the organization successful will make it a great one. ContactPoint 360's continued success can be attributed to the dedication of these star performers, who work hard in many different areas.

Let's continue to achieve great things together.

Jyotheesh P Customer Support Bangalore, India

In December, our company experienced a high volume in all channels and the team was required to work extra hours to handle customers. Jyotheesh logged 281 hours of log-in time during the month with an average of 8 contacts for every hour. He attended 2259 contact for the month and achieved a 6.18 AHT against the target of 8 minutes. Great dedication and results!

Soumi Singha Software Department TPV, India

In November 2020, Soumi joined ContactPoint and took care of testing of TPV 360 and other products single-handedly. She is ready to test our new products and learn about them.?She worked as an individual player, then grew into a team lead. She did an excellent job of software testing and leading a team.

Daniel Moreno, Workforce Reporting Coordinator, Colombia

Daniel has been an invaluable member of the CP360 team for the past three years. He has shown exceptional leadership and organizational abilities, playing a crucial role in the growth of the company. With his unwavering dedication and commitment, he has helped drive success by fostering a collaborative and cooperative work environment. His contributions to the company are deeply appreciated and have made a significant impact on its overall success.

Joseph Shane Lima-lima Training and Design Department Philippines

Joseph proved that he was an excellent Trainer for the biggest account in CP360 Cebu Site. He successfully passed the screening process and built relationships with team leads, QAs, and product managers to gain access to product knowledge.

Joseph was able to put together Question of the Week materials that checked ambassadors' knowledge of the account. He ran 10 classes of about 150 total learners, with virtually no issues arising from his attendance and reliability. He averaged a 9.2/10 for all his training.

Alvin Reyco Lardizabal Interaction & Speech Analytic Department Philippines

Alvin immediately showed his value to the department as soon as he joined. His relentless pursuit of perfection proved to be an inspiration for Speech Analytics. His attention to detail and going above and beyond for every initiative have tremendously impacted the department's deliverables. Alvin always delivers projects earlier than expected. This helped us build better relationships with our partner clients. Alvin worked like a true rock star and did everything he could to finish his reports on time.

Mohan Kumar RTA & Scheduling - Global WFM team India

Mohan Kumar was one of the best resources and a great team player. He played many different roles and could easily switch between them.?He wanted to learn new things and ensured passing the knowledge to others on the team. In a short span of time, he built a great relationship with other departments and received accolades for his work. And in one word, he is an all-rounder and an asset to the team.

Yadell Estefania Hernandez Facilities Mexico

Yadell has had a significant role in the facilities department since she started working with us.?She helped in the coordination of events and took care of purchases made. She is always ready to offer her help to any other department that needs it. Her positive attitude and can-do approach inspired all and made working a joy.

Vaishanavi Lal MR Talent Acquisition Specialist India

Vaishanavi is an exceptional Talent Acquisition Specialist who has made a significant impact on our company's recruitment efforts. She had a keen eye for identifying top talent and is dedicated to finding the best candidates for our organization. Her ability to build relationships with both internal and external stakeholders is unparalleled and has helped us to attract and retain the best talent in the industry. We are fortunate to have her on our team and are grateful for her hard work and dedication. Kudos for your excellent performance and for choosing to work with our organization.?

Dalian Kerr OB Specialist Jamaica

Dalian is a true embodiment of a dedicated and hardworking individual. Her exceptional work ethic and unwavering commitment to meeting client requirements have made her a valuable asset to the team. Despite facing a challenge in the form of a team member's medical issue, Dalian stepped up and worked the Saturday shift on their behalf, ensuring that the client's needs were met. This act of selflessness is a testament to her commitment to her work and her team.

Over the course of a month, Dalian worked extra hours and delivered an outstanding performance with an SPH of 1.2, which is far beyond the goal of 0.50. Her exceptional results are a direct result of her dedication, perseverance, and hard work. Dalian's achievements are a true inspiration to her colleagues, and she has become a role model for many.

Anna Kay James Balance of Nature Specialist Jamaica

Anna Kay's commitment to excellence in her role as a Balance of Nature Specialist and Sales Representative is truly remarkable. Her tireless efforts to maintain a safe, comfortable and functional work environment have paid off as all of our KPIs have exceeded their targets. Her positive attitude, teamwork, and exceptional attendance have made her a valuable asset to the team. We are particularly impressed by her ability to work collaboratively and efficiently with others, making her an indispensable member of our team.

Sachin Devatraj Lead: Design & Motion Graphics India

Sachin has worked to bring in templates and designs based on guidelines across organizational levels. He has successfully driven social media designs with around 4000 open rates and CTR. He has been curating best practices for better available rates on email and newsletter campaigns. Sachin also successfully launched and made 30+ videos on social channels.

Besides his daily KPIs, Sachin has been the driving force behind creating templates for various departments. He made a global design guideline for multiple products that are being launched and getting launched from CP360. He plans to open an in-house design workshop that can bring in international design guidelines.

We know that many others are working hard to build their success stories, and we hope to see them as the next leading light of their field.?We thank them for using their considerable talents and skills to fuel the joint efforts.

ContactPoint 360 is excited to hear more great stories in the future!

Got more exciting stories to tell, reach us out at:[email protected]