Top NLUs in enterprise, a look at MS contact centre, and much more: CAI & NLP 021

Please do join me and the amazing Cognigy in this free workshop, aimed at helping you boost your CX maturity. Learn what mature CX teams look like, where you fall on the maturity scale and what you can do to level-up.

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Insights

• IBM still leads the market as far as being the most use NLU in chatbot deployments. QBox
• 56% of businesses are prioritising customer experience according to Zendesk report. Zendesk
• Call Centre AI market set to rise at 25% growth rate according to report by The Business Research Company. Global News Wire
• Smart speaker advertising fires up the brain to drive stronger, more meaningful engagement with consumers, new neuro research reveals. First of its kind neuro research highlights the powerful potential of interactive smart speaker ads to stimulate increased electrical activity in the brain and strengthen brand awareness. Kane Simms / VUX World
• Observe AI found that 50% of enterprises aren’t prepared for the future and that, surprise surprise, conversational intelligence can help you fee more prepared. Observe AI

New releases

• A closer look at Microsoft's new contact centre platform, released yesterday. Protocol and Opus Research
• MeetKai, a conversational AI and metaverse company, announced the launch of the world’s first publicly available AI-powered metaverse that is accessible via VR and any smart device. Yahoo

This needs some explaining. Basically, you scan a QR code in Times Square, New York, and you’ll be taken into the MeetKai metaverse, which is initially an augmented reality recreation of Times Square. From there, you can interact with other people who’ve also scanned the QR code, as well as transport into other rooms in MeetKai’s metaverse.

Funding

• Open AI rival AI21 raises $64m a few months after announcing its MRKL (miracle) language model. Tech Crunch
• Mental health messaging app Wysa raises $20M. Axis

From VUX World

Join myself and Braden Ream, CEO, Voiceflow, for a much anticipated chat about conversation design maturity. If you’re designing assistants and bots, and you’re wondering about the emerging trends of how the best in the business do it, this event is for you.

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• How Rabobank uses conversational AI with Stefan Bijkerk. VUX World
• How Empire Today uses conversational AI with Philip Bennett. VUX World
• Conversational AI in emerging markets with Beerud Sheth, CEO, Gupshup. VUX World
• How Human First helps you build better bots, with Greg Whiteside, CEO, Human First. VUX World
• Decathlon’s 5 year automation strategy took 6 months thanks to AI. VUX World
• Landry’s Hotels find the perfect use case for a voice assistant. VUX World

Food for thought

• Some thoughts on AI-mediated customer journey orchestration. Martech

Other interesting stories

• Glasgow University student team win Alexa Prize TaskBot challenge. Futurescot
• Google AI developed a deep learning language model called Minerva which could solve mathematical quantitative problems using step-by-step reasoning. Infoq

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About Kane Simms

Kane Simms is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI and NLP technologies are revolutionising customer experience and business transformation.

He's a Harvard Business Review-published thought-leader, a top?'voice AI influencer'?(Voicebot and SoundHound), who helps executives formulate the future of customer experience strategies, and guides teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies.

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