Top Hospitality HR Trends to Watch in 2023

It's about time to prepare for 2023. After a few days of research and Q&A with some HR managers and Hotel Managers, we concluded that there will be a new wave of social, educational, technological, and economic changes in hospitality organizations.

The pandemic and subsequent economic downturn?have had a significant impact on many industries and have changed them permanently. Have a look at this Mckinsey Report:

Basically, global?hospitality labor shortages are now a big?problem?for businesses around the world. In Spain, the hospitality industry had from February 2020 until February 2022 a 5.5% fall.

Hotel Managers, the New Dean.

The role of Hotel Managers is about the change forever into a hybrid role, including more skills absorbed from HR managers, psychologists, Tech Geeks, and even university Deans.

For example, a university dean is an administrator who heads a department. Deans perform administrative tasks, are able to hire or fire employees, interact with students, and sets goals for the department as well as handle the day-to-day running of the university. So basically your hotel is now like a college, where you need to handle technology, train staff, and manage well-being among others. It's time to transform the way you see hotel management because the employee shortage and the need for more technology to do the same jobs are happening.

The fact is that understanding a new generation of workers and the process of digital transformation accelerated by the pandemic has changed the whole game. Whether you’re an HR manager or a Hotel Manager it’s wise to keep your ear to the ground and adapt your HR strategies when new HR trends fire up.

5 Human Resources trends in Hospitality for 2023

So, what′s the future holds for HR in hospitality for 2023? Here are 5 Human Resources trends in hospitality that are expected to intensify in the next year.

1. People Analytics And Automation - Automation is here to stay but it will require specific skills and investment, so make sure to prepare your staff and budget to survive during complex economic times. More investment should be made In "People Intelligence" technology.

At chartok we generate daily people analytic reports that allow you to measure staff and team productivity. Including total tasks per month and users, and total actions, which is the same as avoiding emails, WhatsApp messages, excel or postIts, and more.

1. Employee Satisfaction and Retention - Employee retention is a serious issue in the hospitality industry. According to a study by Cornell University’s School of Hospitality Management, employee turnover costs hospitality companies thousands of euros per employee. For large hotel companies with 500 employees with an industry-average turnover rate, employee turnover would cost millions per year.
2. Investment in desk-less Workforce - According to a recent study, nearly 80% of the total workforce globally is considered deskless.?Think about this, On average, 80% of every single worker doesn't have access to a computer or a corporate email. Really??
3. Well-being and Mental health - As a result of the pandemic, dealing properly with employees’ needs and understanding employees' challenges could help to balance family and work demands, improve their mental health, and reduce how this would negatively affect employee turnover ratios for your hotel organization.
4. Workforce Education: Reskilling, Upskilling - Reskilling and Upskilling are two "new business techniques" to promote talent management. The difference between upskilling and reskilling lies in the objective of the training. Reskilling aims to teach your employees new skills, while upskilling focuses on developing your employees’ existing skills. You could even say that reskilling and upskilling are different sides of the same learning and development coin.

Final Word:

One thing is clear, automation, upskilling, and reskilling are here to stay. Mental health hasn't affected the hospitality industry directly, yet. But some people say that "The Great Resignation" hasn't come to Europe. Investing in your hotel workforce can be the key to keeping your employees in the next months. This is essential, as your?HR capital?also has a direct impact on your financial success.

Luckily, companies like chartok?led to the generation of valuable hotel technologies to?prepare for 2023. chartok provides everything needed to boost hotel staff productivity and quality operations without compromising customer services or employees' productivity. In fact, it adds much more than you can think of.

If you would like to know more about boosting internal processes and automation, send me an email or feel free to ask for a demo at?https://chartok.com

Thanks for subscribing to our Newsletter?The Future of Hotel Work. If you are not subscribed, please?join us!