Top Efficiency Communication Features

Looking to save some valuable time for your agents and chat representatives? At its core, Botsplash is focused on efficient and effective consumer interactions through multiple channels such as?SMS,?web chat,?Facebook Messenger, and more. To achieve this, we offer many features that keep your agents productive and your customers satisfied. While there are so many features to choose from, we’ve picked the most popular options to highlight.

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” -- Bill Gates

CANNED MESSAGES

Canned messages are a convenient collection of pre-saved responses that an agent can quickly pull from a list and send in a chat. For convenience and security, these messages can be saved on a company, department, or individual basis. This feature greatly amplifies agent efficiency as it allows them to quickly answer any common inquiries or immediately send an initial welcome message to a new lead. And with your compliance team’s input, you’ll be confident that your messages have their approval, saving time from going back and forth with them.

SCHEDULED SEND

It’s not always the right time to send a message, which is where scheduled send comes in handy. By using this feature, an agent can easily schedule one or more messages to be sent at a future time. This is useful if it’s after hours and the agent can’t send a message until the morning or to send a reminder to a customer at a requested time. Best of all, all outbound messages follow TCPA restrictions and stay within your company’s compliance guidelines.

MULTI-AGENT CHAT

Customers are sometimes unpredictable and will inquire about something that their current agent can’t address. In these instances, multi-agent chat gives the agent the ability to bring a more qualified representative into the conversation that is better suited for the situation. The capability of providing immediate support through an ongoing chat not only yields excellent customer service but decreases the amount of time an agent will have to gather information from the customer that was already provided.

SINGLE SIGN-ON

Tired of constantly logging into multiple platforms just to complete your daily tasks? Thanks to our comprehensive list of?integrations?and the?single sign-on feature, our platform eliminates the need to keep track of multiple credentials. Just log into Botsplash and our dashboard provides access and communicates with the rest of your workflow applications. We are proud to provide a truly unified and efficient experience to make the login process easier for you and your team.

There is more to this blog, with additional features like CRM Synchronization and Follow-up. Click here to continue reading. For more information about what productivity solutions we can provide or the impact that we can make on your consumer engagement strategy,?reach out to us! We can offer a personalized demonstration of our platform to see if it’s the right fit for your needs.