Top Digital Imperatives Driving HIT

As we see the care environment for the pandemic stabilize and vaccine initial surges waning, HIT organizations are taking a quick breath and beginning to refocus attention back to organizational strategy, patient-centric consumerization, and ensuring each dollar is spent wisely. The following imperatives are the biggest areas grabbing attention.

Talent Transformation

·       Learning to manage better and address culture in a work from home environment (maturation in this “new normal” to leverage an overused phrase). As a Microsoft partner, Divurgent can assist in leveraging robust platforms for messaging, file sharing, and meetings such as Teams can drive the maturation of a remote workforce.

·       Focusing on analytics to measure outcomes. Both in organizational change management and in supporting the launching of large implementations, measuring the outcomes and success is critical to proving value. Divurgent differentiates itself in the robust capabilities in this space.

Digital Transformation

·       Maturation of Telehealth. Many organizations scrambled to put these services in place and many leveraged multiple platforms in different areas – now it is time to look at what to keep and what to jettison and how to use data to strategically advance its use (Divurgent differentiates itself in this space with the strategic analytics)

Care Model Innovation, Healthcare Consumerism & Patient Experience

·       Circling back to initiatives for innovation and the digital patient experience/digital front door. This was a hot field before the pandemic but was shelved as attentions shifted. People are dusting off the programs and beginning to think about them again. Divurgent is working on an innovation culture shaping offering as this is a key element to success and fundamental shift from a traditional IT culture. Divurgent also has thought leadership in driving the digital transformation and which elements are the most value to your patients.

·       RPA (robotic process automation) – Big nascent area in healthcare right not – in the discovery of what should be automated now. The benefits will be in the freeing up of costly resources to use them in more top of licensure or strategic needs. With in-house full stack developers, Divurgent is ready to solve your toughest problems with technology, process design, human capital, and measurable outcomes blended seamlessly. 

·       AI – again, a pretty new area for healthcare. The key to success in AI use is in the gathering of enough data to allow the AI to learn which may require outside organizations to collate the data or partnerships between organizations. Divurgent has an AI chatbot that is used to augment support desk (either clinical or otherwise), support HR screening, support project communication and questions, and more.

·       Moving services into the home – the most innovative leaders are starting to build “hospital at home” programs for acute care in the home environment to improve the social determinates of health. 

Performance Improvement

·       Training, analysis, and process redesign. With budgets tight after the pandemic shutdowns with elective care and high costs of pandemic equipment (PPE, vents, etc) – anything that can pay for itself would be expected to be hot. Things like application rationalization (removing duplicate applications and leveraging strategic platforms like the enterprise EHR or ERP. Additionally, programs like provider or nursing efficiency can pay for themselves through increased throughput and maximizing care. Divurgent has robust data driven programs in all 3 of these areas.

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