The Top Customer-Experience Centric Events of 2022
Customers no longer just compare products and prices. They also look at the quality of your customer service and experience. ?
We have compiled a list of the best Customer Experience Events taking place globally for the upcoming months of 2022. So, go ahead and collect nuggets of impactful information through actionable tips, expert panel discussions, and more, and decide how you want to customize your brand's takeaways to nail the perfect user experience.
Whether you like the in-person package or the virtual deal, take your pick from this thoughtfully curated list:
June 7-9, 2022 | In-person (Nashville) and Virtual
CX North America is a can't-miss opportunity for businesses to prepare them to meet and transcend any challenge the future brings. Join Forrester experts, sponsors, and industry leaders as they dive into the key strategic opportunities to help your organization grow. ?
June 8-9, 2022 | In-person (Chicago)
From marketing to commerce, digital experiences, communities, industries, and beyond, there's something for everyone in Connections 2022. Skill up with hands-on training. Hear the latest insights and trends at luminary sessions and keynotes. Cross paths with like-minded professionals and network with your community.?
June 9, 2022 | In-person (London)
The Customer Engagement Transformation Conference helps businesses transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
Those who attend the Customer Engagement Transformation Conference will witness 20 world-class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts, you'll learn all the tools, techniques, and insight needed to implement effective and successful long-term customer engagement strategies.?
June 22 – 23, 2022 | In-person (London) & Virtual
CX EMEA is a can't-miss opportunity to be a business that meets and transcends any challenge the future brings.
Join Forrester experts, sponsors, and industry leaders in London and online as they dive into the key strategic opportunities specific to European, Middle Eastern, and African regional and global businesses headquartered in EMEA to help your organizations grow. ?
June 20 - 23, 2022 | In-person (Las Vegas)
With industry-specific Think Tanks, the CCW Expo Hall to explore solutions and meet vendor partners, the inaugural CCWomen Summit with mentorship opportunities, Customer Contact Leadership Institute and the CCW Excellence Awards, Customer Contact Week sounds like a hoot, doesn't it??
July 7, 2022 | In-person (Mumbai)
At the 5th Edition of the Global CX Summit, you will hear from leaders who have duly transformed the customer journey to meet the needs of the digital-first customer.
The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes, and immersive networking sessions, the event is sure to incite both thought and action in your organization.?
July 19-20, 2022 | In-person
The Conference for CX Innovators in Financial Services?(CXFS)?
Started in 2015 as a natural outgrowth of the NGCX conference series, CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why's and how's behind the most innovative CX strategies in the world.
The Cross-Industry Conference for CX Innovators?(NGCX)
Over the past two years, customer expectations have evolved – making CX one of the biggest differentiators between your brand and the competition. NGCX is the only event that brings together America's top executives responsible for customer experience to meet, get inspired, and strategize for the future of CX.?
August 17-18, 2022 | Virtual
Today's teams need to operate cohesively like never before, as they manage the pace of both technological change and customer needs and demands. See inside the operations of top-performing customer experience teams, and improve your organization's CX outcomes.
领英推荐
August 31 - September 2, 2022 | In-person (Denver)
Contact is your chance to join 700+ call center executives, call marketers, entrepreneurs, and technology leaders spanning some of the largest sectors of the economy to increase your business growth through the most powerful marketing and contact channel.?
September 6-9, 2022 | In-person (Boston, MA) & Virtual
Inbound unites thought leaders from over 161 countries across marketing, sales, customer success, and revenue operations. Connect with dozens of impactful speakers, explore new perspectives from thousands of business leaders, and build your future for three unforgettable days in Boston and online.
September 8, 2022 | In-person (Melbourne)
With markets becoming increasingly competitive & customers expecting a personalized experience across all touchpoints, ensuring an optimized and frictionless customer experience is more important than ever.
The 2022 Customer Experience Summit will bring together senior leaders from leading organizations to discuss strategies to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.
September 12-13, 2022 | In-person and Virtual
Spread over the course of two days, The Contact Centre and Customer Services Summit is designed to bring together innovative and competitive solutions from the top industry professionals. This is an amazing opportunity for collaboration between those working in the industry and those who provide the latest and greatest products and services to Contact Centre and Customer Services professionals.
November 8-9, 2022 | In-person (Ohio)??
In its 12th year as America's #1 Customer Service Conference, The Customer Service Revolution will inspire a radical overthrow of conventional business mentality, energizing entrepreneurs and leaders to create breakthrough growth in their business.?
November 22 - 23, 2022 | In-person (ExCeL London)
Customer expectations are changing as businesses seek the latest customer experience technology.
Call & Contact Centre Expo showcases the latest and most effective technologies, strategies, and advancements to call and contact centre professionals and those in IT, general management, HR, marketing, and operations looking to excel in customer engagement.?
October 24 - 27, 2022 | In-person
With rapid change affecting contact centres more than ever, there's one thing call centre professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move forward. Expert and experienced, the keynote speakers will heighten your and your team's awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. ?
Be in the company of and share ideas with like-minded contact center professionals, ranging from Supervisors, Managers to Directors, to VP and C-Level attendees, who want to share best practices, solve problems and learn from each other.?
November 15 - 16, 2022 | In-person (Toronto) and Virtual
The 9th Annual Digital Customer Experience Summit is all about leveraging the expertise of a community of 10,000+ CX leaders from across North America, interacting with innovators and early adopters of digital customer experience tools, engaging with CX decision-makers who are actively sourcing omnichannel solutions, and working together to meet rising customer expectations.?
November 21 - 24, 2022 | In-person (Singapore)
CX Asia Week is Asia's #1 CX event covering the latest topics and discussions in delivering quality, excellent customer experience in businesses. Join the leaders of the CX industry to discuss best practices, envision the next steps, and explore how we can accelerate from good CX to great, transformational CX.?
Let us know which event caught your eye. Don't forget to register before the due date and maybe score yourself some early bird discounts?
We'll be back with more insightful events, research pieces, and our take on everything - language, localization, customer experience, and technology.?