Top 7 Zendesk Alternatives (In-depth Comparison)
If you’re looking for a Zendesk alternative, it can be hard to know where to start. Zendesk has hundreds of features and pitches itself as a tool that can help almost any company with customer support and sales email management.
However, it’s a space with hot competition and there are powerful alternatives.
In this article, we’ll take a look at some of the best Zendesk alternatives and break down their features. By the end, you’ll know which tool is right for you and your company.
Let’s jump straight in.
Zendesk In-Depth Review
Zendesk is a customer service and sales CRM platform that helps you bring all of your communication from every channel into one place.
It enables you to provide a consistent customer support experience across every channel and lets your team reply to everyone from their Zendesk account, rather than needing to jump across email, Messenger, WhatsApp, or any other channel your customers reach out on.
Zendesk also offers various powerful features to help you manage support tickets and improve customer satisfaction and team productivity.
Let’s take a closer look:
1. What are the pros of Zendesk?
Firstly, Zendesk makes it easy for your support team to get an overview of every open support ticket. The agent dashboard lets you jump between tickets based on the person who sent them, the topic they relate to, and see which team members have been involved in the interaction.
This makes it easy for anyone to jump in and offer personalized support and resolve tickets as quickly as possible.
Zendesk is also highly customizable. You can build custom workflows and set the platform up to match your unique business case based on your requirements. No matter how big your company gets, there will be a way to make Zendesk scale with you.
As well as that, Zendesk includes analytics tools that give you and your team insights into your customer support performance. You can see information on data such as:
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There’s no doubt that Zendesk is a powerful solution, especially for enterprise-size companies that need powerful features for managing customer communication.
2. What’s Zendesk missing?
Because Zendesk is competing at the top-end of the customer support market, it’s not a fit for every company. It’s a tool designed for companies with large support teams, and both the features and pricing point reflect that.
Zendesk is more expensive than most similar software in the market, which makes it prohibitive for smaller companies to use and grow with. The most basic pricing plan starts at $19 per month per seat, and if you need more than the most basic features, you’ll be spending over $49 per month per seat you need. Even at a profitable, fast-growing company, the costs will add up fast.
Another barrier to using Zendesk is that it requires a full shift from your existing inbox setup to using Zendesk as your hub for email activity. If you’re not ready to make that shift, there’s a chance that Zendesk is going to be overkill for your business.
3. Why should you consider the alternatives?
There’s no doubt that Zendesk is a powerful platform. However, it’s not necessarily the best solution for everyone.
Here’s why:
Luckily, there are various powerful alternatives to Zendesk. Let’s take a look at them and see if they make more sense for your business.
Head over to the full article to see what the listed Zendesk alternatives are