Top 7 digital transformation trends shaping 2020, according to MuleSoft

Digital transformation has become a catchall term for re-imagining business in the digital age: it can refer to any process that uses digital technologies to solve for changing business and market requirements. MuleSoft’s Connectivity Benchmark survey found that 97% of IT decision makers are involved in digital transformation initiatives at their respective organizations.

1. Connecting the consumer experience. 

Organizations need to solve for increasing pressure on IT to open up bandwidth for delivering connected, personalized experiences for their consumers—from customers to partners to employees to developers.

2. Data-driven business.

Unlocking and analyzing data is at the heart of digital transformation. Businesses are putting their data to work in order to improve customer experiences, streamline operations, and quickly launch new products and services.

3. Artificial intelligence and machine learning.

Organizations are increasingly investing in AI capabilities to expedite and personalize customer service, reduce human bias, and increase productivity. They are learning that the value of AI and machine learning tools are dependent upon the data they are fed.

4. Multi-cloud computing.

Most enterprises today run on multi-cloud environments,but managing multiple clouds is complicated, specifically when it comes to moving application workloads between cloud environments. API-led application development and containerization are two potential solutions to this problem.

5. Partnering with IT to turbocharge the business.

To maximize the full potential of technology, organizations are positioning IT as a core enabler to the business.

6. Co-creating value with external stakeholders.

The best businesses are creating a network effect by building collaborative ecosystems of partners, customers, and external stakeholders.

7. Fueling business performance with APIs.

Businesses leveraging APIs are experiencing increased productivity, revenue growth, and room for innovation — but they must be productized and easily reusable to deliver full value. 

To get the full report: https://www.mulesoft.com/lp/reports/top-digital-transformation-trends-2020?