Top 7 challenges encountered by a growing Pest Management Business

We have spoken to many Pest Control companies over the past 12 years and have created a list of the top 7 challenges faced with systems and process and ultimately the difficulty in managing a pest control business.

Top 7 challenges encountered by growing Pest Control Companies

1. Controlling State of Service
2. Customers need more information (especially trend analysis)
3. Customers need ‘real time’ information
4. Field staff areas are difficult to control/ it is hard to measure productivity
5. Ensuring invoicing is done rapidly
6. An ever increasing filing cabinet (work reports)
7. Increasing cost of updating log books

Together with the process challenges and information gathering headaches, we also identified some of the complex system challenges which are not solely limited to Pest Management but are relevant in many businesses across the globe.

System Challenges

• Many different systems to do the job
• The software applications don’t talk to each other
• There is constant double-keying of data
• There is lost information
• Missed billing and lost quotes/sales
• A maze of information
• Constantly wasting time searching for reports
• Far too much paperwork!

It was time to put ServiceTracker to the test to see if we could overcome these challenges and resolve the issues and headaches but firstly, we looked at the benefits of using just one system...

Benefits of using one complete system

• Improve responsiveness to your customers
• Save time planning and completing jobs
• Reduce administration costs
• Improve customer satisfaction and retention
• Improve quality of management information
• Reduce or even eliminate paperwork
• Connect with remote monitoring systems

Then we got down to business and took on each challenge one by one, starting with the business and operational side…

Top 7 Solutions for a growing Service Business when using ServiceTracker

1. Real-time state of service = no missed or overdue visits
2. All visit data captured (especially trend analysis) complete with pictures
3. Real time’ customer information (electronic reports and portals)
4. Simple territory management & productivity reporting
5. Rapid invoicing as soon as the job is complete
6. All data in one place, searchable and accessible in seconds
7. No more paper log books to keep up to date. Everything online in a customer portal

Then we found even more system benefits…

ServiceTracker System Benefits we could provide

• One system do the job of many at a fraction of the cost
• All departments and processes connected to each other
• No double-keying of data
• No lost information
• No missed billing or lost quotes
• A wealth of information at your fingertips
• No wasting time searching
• No unnecessary visits to the office to collect or drop off paperwork

But we didn’t stop there as there was so much more to accomplish for the Pest Control Industry to give our Pest Control friends and colleagues "Competitive Clout".

• More Visits Completed (avg 8 per month per tech)
• More Business (average growth of 37% year on year)
• Better communication (customer portal and mobile notifications)
• Better management (calendars, GPS mapping, reporting)
• Better visibility (Assets, Resources, Equipment)
• Faster Cash Collection
• Faster Visit Completion (mobile technology)
• Faster Reporting (automatic electronic reporting)
• Save on admin Time (around 14h per tech per month)
• Save fuel Costs (save approx. 9% per month)
• Save travel Time (around 17h per tech per month)

In summary, the companies we spoke to found that using ServiceTracker resolved 100% of the top challenges they faced and provided huge ROI and other benefits that were not considered at the time of the survey. We know that a system such as ServiceTracker; doing the job of many non-integrated systems, providing all of your information in one place, taking on every single one of the challenges faced is clearly good for the Pest Control Industry.

So take our 30 day trial to see for yourself...