Top 7 Best Reputation Management Software
BrandMentions
AI-powered social listening & brand monitoring tools to uncover insights, drive growth, and amplify your impact.
Ah yes, reputation management - the realm where public relationships (PR) and marketing come together to create a better, stronger brand reputation. To make sure you are in control of your reputation 24/7, we've curated for you the best reputation management software.
For decades, companies depended on their clients' personal experience to build a reputation. With the rise of the internet and online services, the variety of marketing and branding opportunities is exponentially growing.?
Companies can now monitor all web-based channels and social platforms, listen to their consumers' needs, and create long-term reputation strategies.
Using reputation management software not only helps prevent low reputation scores but also offers valuable customer insights that will guarantee to improve your online reputation.
Here is what we will be talking about later in this article:
Top 7 Best Reputation Management Software
Here is the truth - there are many fishes in this pond. Each of them talks to its users in a way that the others can’t. This is why we've tried to present a variety of reputation management software platforms, to create a more niched environment.?
BrandMentions
BrandMentions?is an online reputation management tool that combines social listening and brand monitoring to track mentions and reviews about brands, businesses, and individuals from any website or social media platform.?
Beside valuable customer insights and campaign metrics, BrandMentions presents two valuable assets.?The Reviews integration feature and the Sentiment Analysis feature.?
The Reviews feature allows you to track the all reviews you get on TripAdvisor, Booking, Yelp, Google My Business, Play Store, App Store, and Facebook.?
Supplementary, the Sentiment Analysis feature allows you to feel the pulse or the overall sentiment of all your brand’s mentions.
The white labeling option is specially created for marketers who offer brand monitoring and reputation management services. They can send custom reports to their clients that feel and look more personal and professional.?
Reputation
Reputation?tackles reviews, surveys, and business listings.?
The American review platform was founded in 2013, in Silicon Valley.?
A cool feature that this platform has is the proprietary Reputation Score that gives users insights into where their business is winning and where it’s falling short.?
Reputation offers solutions for industries in the Automotive, Retail, Healthcare, Property Management, and Hospitality niche.?
BirdEye?
BirdEye?is a platform focused on tracking local businesses.?
It collects reviews, referrals, and surveys and offers insights on them.?
BirdEye can be integrated with your existing customer support ticket system.?
BirdEye offers solutions for industries in the Healthcare, Real Estate, Financial Services, Legal, Automotive, Retail, Hospitality, Insurance, and Personal Services niche.?
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Sprout Social?
Sprout Social?is focused on social media management and content scheduling but it also offers reviews from Meta, GMB, and TripAdvisor.?
The social media management tool has been around since 2010, with the goal to improve customer care.
Sprout Social is designed to help businesses from the Travel and Hospitality, Computer and Software, Retail, and Higher Education industries.?
Swell
Swell?is a reputation management software that enables businesses to gather real-time feedback, online reviews, and customer satisfaction surveys.?
Swell offers automated messages to schedule appointments, send quick surveys, or request contactless payment.?
It also brings together all online communication channels to a single inbox, for businesses to respond directly to their customers.??
DJUBO StarSight
Djubo?is a fully integrated product suite that covers operations, distribution, marketing, and Intelligence for the Hotel Hospitality industry.?
From property management to centralized reservation systems, to online reputation and review management, Djubo is all about enhancing online experiences in the hospitality businesses
Ideal for multilocation businesses.
Chatmeter
Chatmeter?is an online reputation software aimed at local markets and businesses.?
The company started in 2009 as a monthly email report service.?
Today, Chatmeter offers brand reputation and listing management solutions for small companies and business chains with multiple locations.?
Chatmeter offers review management, social media management, and local SEO tracking.?
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