Last week at
HR Tech Europe
, we were immersed in a world of shared challenges and innovative solutions in the HR tech space. It was a privilege to have one of the best HR events come to the world's people analytics capital, our home city of Amsterdam!?
As we reflect on what we learned, we're sharing our team's top five takeaways below. These are the topics that are reshaping how we approach human resources management today and in the days to come:
- The power of starting right: The journey of integrating new HR technologies or policies doesn’t end at the go-live announcement. In fact, this is where it all begins. Adoption is critical, and real change means shifting from a 'go-live' moment to a 'go-begin' mentality. Thanks to insights from
Esmé Valk
, CHRO at
Royal Schiphol Group
, we learned the importance of adapting strategies in real-time to truly impact employee and customer experiences. Taking action starts with identifying cohorts that can benefit most from a new policy or change.
- The link between employee and customer experience: A recurring theme was the undeniable link between employee experience and customer satisfaction. A positive employee experience enhances productivity and reflects directly on your customer interactions. Creating environments where employees can thrive is no longer a luxury—it’s a necessity.
- Adapting to demographic shifts: There's a clear demographic crisis in today's workforce. While many qualified individuals are retiring, we're also seeing fewer young people entering the workforce, likely due to low birth rates. All this results in an urgency for HR strategies that cater to an overeducated yet shrinking workforce. Understanding and planning for these shifts is vital to sustaining future labor markets.
- AI and ethics in HR: As AI initiatives become commonplace, the focus must also be on training and ethical considerations. HR must lead the narrative on how AI is integrated within the company, considering ethics, governance, and privacy to maintain a culture aligned with organizational values.
- Securing buy-in and defining success: The role of HR in tech implementation is evolving. Defining clear outcomes and success metrics is crucial when communicating with leadership to secure the necessary budgets. What's also crucial is for HR to evolve to a digital-first mindset. It’s about making a compelling case for HR technology, focusing on tangible ROI aligned with top-line business metrics.
Last week's event energized us while reinforcing the need for proactive and adaptive HR strategies that are fit for the future.
What were your top takeaways? Let us know in the comments!
#HRTechEurope #HumanResources #EmployeeExperience #AIinHR #DigitalTransformation
