Top 5 Steps to a Successful HCM Implementation: From a NON-Technical expert??

Have you read the title and thought I’ve gone mad? I don’t blame you.

However, I think this is interesting…

As Co-Founder of a Global HCM Talent Partner –

• Can I say that I have been through multiple HCM implementations personally? No.
• Can I say that I am an expert in the technicalities around HCM implementations? No.

However, what I do have is still highly valuable: insider knowledge gained from countless conversations with HCM industry leaders.

In this edition of "Inside Track" I'll be sharing the recurring themes and wisdom nuggets that have emerged from my discussions with hundreds of Global Payroll, HR, and HCM professionals.

But first, let’s look at –

1. Why would a company change HCM system?
2. How do you select the best HCM system for you?

"Why do I need change?"…

In my experience, companies may choose to change their HCM system for a variety of reasons.

As organizations grow and evolve, their needs and requirements for managing human capital also change.

Legacy systems may no longer keep pace with the demands of a modern workforce, lacking the scalability, flexibility, and advanced features needed to support strategic HR initiatives. Additionally, companies may seek to consolidate disparate HR systems into a single, integrated platform to streamline processes, reduce manual effort, and improve data accuracy.

Other factors driving HCM system changes include the desire for enhanced user experience, better reporting and analytics capabilities, and the need to ensure compliance with ever-changing regulations.

…OK, but – WHO?!

Selecting the best HCM system for your organization requires careful consideration and evaluation. JGA have relationships with a most major software suppliers – Tier 1 & Tier 2 and can make introductions if helpful.

Tier 1: True global presence, advanced tech, customizable & scalable, normally suitable for large enterprises.

Tier 2: Regional focus, specialized solutions, quick implementation, cost-effective.

You’ll need to start by defining your unique business requirements and objectives.

What are your current pain points, and what do you hope to achieve with a new system?

Engage key stakeholders from HR, IT, Finance, and other departments to gather input and ensure alignment. Research and compare various HCM solutions in the market, focusing on those that offer the features and functionalities that match your needs.

Consider factors like:

o?? User-friendliness

o?? Mobile accessibility

o?? Reporting capabilities

o?? Data security

o?? Integration with existing systems

Seek out referrals and case studies from similar organizations to learn from their experiences.

Engage with potential vendors, request demonstrations, and thoroughly assess their offerings.

Don't forget to evaluate the vendor's track record, customer support, and roadmap for future enhancements.

Ultimately, the best HCM system for your organization will be the one that aligns with your strategy, supports your workforce, and enables you to achieve your goals.

?

Before starting...

Implementing a new HCM system is a complex undertaking that requires careful planning, dedicated resources, and a strong commitment from all stakeholders.

It's not just about installing new software; it's a transformative journey that impacts processes, people, and technology.

One of the key challenges is data migration, ensuring that all employee information is accurately transferred from the old system to the new one.

This process can be time-consuming and requires meticulous attention to detail to avoid errors and inconsistencies.

Change management is another critical aspect of HCM implementation. Employees may be resistant to new ways of working, and it's essential to provide comprehensive training and support to help them adapt and embrace the new system.

Integration with existing HR and business systems can also pose challenges, requiring careful mapping and testing to ensure seamless data flow and functionality.

Throughout the implementation process, effective communication and collaboration among the project team, vendor, and end-users are crucial toaddress issues, make informed decisions, and drive successful adoption.

Organizations must be prepared for the time and effort required to implement an HCM system successfully, but the benefits of a modern, integrated platform make it a worthwhile investment in the long run.

So, you know your technology needs updating, you have gone out to RFP and you’ve selected the vendor you want to go with – job done, right?

No… the tough (but exciting bit) is just about to begin!

Top 5 Steps to a Successful HCM Implementation…

1) Define Clear Goals & Objectives:

Before diving into the implementation process, take the time to establish well-defined goals and objectives. What do you want to achieve with your new HCM system? How will it support your organization's strategy and growth? Clearly communicating these goals to all stakeholders is crucial for a smooth and successful implementation.

2) Assemble a Dedicated Project Team & Build Your Entourage:

Bring together a cross-functional team of experts to lead the implementation process. This team should include representatives from HR, IT, finance, and other key departments. Assign clear roles and responsibilities to ensure everyone is aligned and working towards the same objectives.

Yes, Tom is going on about the ‘Entourage’ again but building a strong support system is vitally important.

Surround yourself with trusted implementation partners (SI’s), consultants, and talent solutions providers like JGA. These experts can offer valuable guidance, help you navigate challenges, and ensure you have the right talent in place to drive the project forward. Remember, a well-rounded entourage is key to a successful HCM implementation.

3) Develop a Comprehensive Project Plan:

Create a detailed project plan that outlines the timeline, milestones, and resources required for the implementation. Break down the process into manageable phases and set realistic deadlines for each stage. Regularly review and adjust the plan as needed to keep the project on track and address any challenges that may arise.

4) Prioritize Change Management & Training:

Implementing a new HCM system often requires significant changes to processes and workflows. Develop a robust change management strategy to help employees adapt to the new system and embrace the benefits it brings. Provide comprehensive training to ensure all users are comfortable with the new tools and can leverage them effectively to drive productivity and efficiency.

5) Continuously Monitor & Optimize:

The work doesn't stop once the HCM system is up and running. Continuously monitor the system's performance, gather feedback from users, and identify areas for improvement. Regularly assess the system's alignment with your organization's evolving needs and make necessary adjustments to optimize its value. Embrace a mindset of continuous improvement to ensure your HCM investment delivers long-term success.

By following these five steps, you'll be well on your way to a successful HCM implementation that drives transformative results for your organization. Remember, the key is to stay focused on your goals, engage the right people, and remain adaptable throughout the process.

If you're looking to assemble a project team or need support in finding the right talent for your HCM implementation, JGA is here to help. Our team of experienced recruiters specializes in connecting organizations with the best HCM professionals in the industry.

JGA can also support you with a non-bias perspective on RFP and making introductions to the right software companies and implementation partners for your business.

Don't hesitate to reach out – we'd be thrilled to be part of your success story!

??+44 (0)7971 553 798

?? [email protected]

Until next time!

Tom Croughton

Co-Founder | JGA Inc.