Top 5 Shopping Mall Management Software in 2025

Introduction

Shopping mall management software is a vital tool for modern malls. It is designed to streamline operations such as tenant management, rent collection, and customer engagement. These platforms simplify complex tasks, improve efficiency, and create a seamless shopping experience for visitors.

Shopping malls have become one of the most popular hangout spots for friends and families. Did you know the global shopping center market is expected to reach $9.41 trillion by 2031, up from $5.57 trillion in 2022? With such rapid growth, managing malls has become more challenging. Mall managers now have to manage tenant agreements, facility maintenance, and visitor satisfaction simultaneously.

Shopping centers are increasingly relying on software to optimize their processes. In 2023, the mall management software market was worth about $6.7 billion and is expected to grow to $17.78 billion by 2030. These solutions help mall operators manage relationships with tenants, organize tasks, track leases, manage maintenance, make better use of space, and simplify administrative tasks. They also offer useful insights through data analysis.

Hence, investing in reliable solutions is a smart way to boost your profitability if you're a mall manager, owner, or in charge of operations. This blog post will explore the top 5 shopping mall management software options, helping you choose the best one that fits your business needs.

Property Automate

Property Automate’s shopping mall management software is a cloud-based solution tailored to streamline operations and boost efficiency for mall owners, managers, and administrators. It’s built to streamline everyday tasks like managing leases, automating billing, and maintaining strong tenant relationships. Features like inspection, maintenance, and tenant management simplify mall operations, enhance customer satisfaction, and drive higher profits.

Key Features

Leasing CRM: It keeps all tenant details in one place, making it easier to track leads, follow up with potential tenants, and manage contracts. It handles everything from contract generation to lease renewals, and terminations and automates the entire leasing process.

Tenant App: It provides a centralized system for handling tenant interactions. Tenants can raise service requests for maintenance issues, pay rent through an online portal, and receive automated reminders for rent due dates and contract renewals. You can also send important notifications via SMS, ensuring smooth and timely communication with all tenants.

Facility and Maintenance: With this module, you can easily assign jobs to workers and manage daily tasks. It helps schedule routine inspections and preventive maintenance. The software also tracks repairs and keeps records. Managing the workforce efficiently ensures a better shopping experience for visitors and smooth operations for the mall.

Vendor & Request Management: It helps you keep track of vendor contracts, service agreements, payment schedules, and more. The system allows tenants and staff to raise service requests. You can track these requests, approve them, and assign the right vendor to the job.

Inventory & Asset Management: It tracks all the tools, equipment, and resources used in the mall. It records the details of each asset, such as purchase dates, current condition, and maintenance schedules. You can monitor stock levels and track usage to ensure items are available when needed.

Utility Management: It keeps track of important services like electricity, gas, water, etc. It monitors usage and automates billing to ensure accurate cost distribution among tenants. With the detailed usage report, you can analyze energy consumption patterns and find ways to reduce waste, making the mall more eco-friendly and cost-efficient.

Pickspace

Pickspace’s smart mall management software is made by property managers and landlords who understand the challenges of managing large retail spaces. Pickspace makes it easy to use space wisely, manage tenants better, and create great experiences for shoppers.

Key Features

Comprehensive Accounting System: Its accounting system simplifies financial tasks by managing accounts receivable, accounts payable, and vendor interactions all in one place. It also offers automated payment reconciliation.

Instant Custom Report: You can instantly view real-time data and create unlimited custom reports to access the critical data you need to make informed decisions.

Automated Maintenance/Work Order Management: It handles maintenance and work orders by automating tasks like assigning, tracking, and completing them. With real-time updates and an easy process, you can fix issues faster and keep tenants happy.

Double Bill Approval: Its double bill approval process makes your finances safer by adding an extra step to approve payments. Dual verification helps prevent fraud, avoid errors, and ensures better control over outgoing payments.

Common Area Maintenance System: Its built-in CAM system and reporting tools ensure clear billing, accurate charge calculations, and detailed reports, keeping everything fair and transparent for your tenants.

NWAY ERP

Mall Management software by NWAY ERP helps manage zoning, operations, online sales, marketing, accounting, inventory, promotions, and customer service. All of these tasks can be done through one easy-to-use cloud platform.

Key Features

Finance and Account Management: The finance and accounts module manages all the money flow in and out of the mall, like expenditures, balance sheets, ledgers, budgeting, bank statements, payment receipts, and tax management.

Lease Management: Keep track of leased-out stores, from shop allocation to lease termination, ensuring smooth management of the entire lease life cycle.

Event and Promotion Planning: Plan events and promotions with ease by setting and receiving reminders for important dates. The project management module helps you stay organized.

Workforce Management: Manage employees efficiently with a self-service access portal and a centralized HR module. This feature helps create a collaborative and efficient workforce, improving communication across the board.

Fleet and Machinery Management: With the fleet management module, you can keep track of machine inspections to improve performance and avoid downtime. Regular checks prevent expensive repairs.

Cross-site and department Communication: Easily communicate and collaborate across multiple sites and departments.

AllianceTek

This software uses the latest technology and smart strategies to help mall operators. The features make operations easier and create a better shopping experience for customers. It offers complete management of project studies, feasibility studies, and gap analysis.

Key Features

Handy Yellow Pages: This feature gives customers easy access to all the essential details about the mall and its stores. They can find store names, phone numbers, and other helpful information quickly.

Multi-channel Marketer: With this tool, you can market your mall through different platforms, reaching more people, and making it easier to promote sales, events, and special offers across multiple channels.

GPS Locator and Interactive Floor Plans: Customers can use GPS to find their way around the mall. The interactive floor plans show them exactly where each store and facility is located.

Instant Sales and Marketing: It allows mall operators to quickly share promotions, sales, and updates with customers. It makes sales and marketing efforts more efficient and immediate.

Complete Mall Information: Customers can easily find detailed information about the mall, like store directories and event schedules. This helps them plan their visit and know what to expect before they get there.

Search and Energy Optimization: The enhanced search function helps customers quickly find stores, products, and services within the mall. The software improves energy efficiency by optimizing the mall’s operations, reducing waste, and supporting eco-friendly practices.

In4Velocity

In4Velocity’s Shopping Mall Management Software is a comprehensive solution designed to help mall operators and developers optimize their operations and maximize their yields. One of its standout features is the ability to handle ad hoc leasing of spaces for shorter durations, providing flexibility for both operators and tenants. It offers a range of functionalities including project management, accounting, sales, procurement, inventory, and CRM.

Key Features

Lead Management: This feature helps you keep track of potential tenants for your mall. It makes it easier to organize leads and follow up with them, increasing the chances of turning them into long-term tenants.

Tenant On-Boarding: The software makes it simple to bring new tenants on board by creating term sheets and managing different types of leases. It handles both short-term and long-term leases, ensuring everything is documented and ready.

Revenue Sharing-Based Agreement Creation: This feature allows you to create revenue-sharing agreements with tenants. It ties rent to how well tenants do, creating a situation where both the mall and the tenants benefit from higher sales.

Invoicing and Rental Collection: With bulk invoicing, you can manage all tenants' payments at once. It makes collecting rent and handling payments faster and reduces errors.

Facilities Management and Invoicing: The software helps keep track of maintenance and service needs. It also simplifies invoicing for services like repairs, making the payment process smoother.

Rent Escalation Indicators: Tenants will be automatically notified about rent increases through SMS, email, or WhatsApp. This keeps communication clear and helps tenants stay informed.

Conclusion

Investing in good software can make a huge difference in how efficiently your mall operates. Compared to manual processes, which can be slow, prone to errors, and inefficient, software solutions streamline operations and provide real-time data access. The result is improved accuracy, faster decision-making, and higher tenant satisfaction, all of which translate into a more profitable and smoothly run mall. Choosing the right mall management software isn’t just an upgrade, it’s an investment in long-term success.