Top 5 Intelligent Automation Predictions for 2023 and How to Navigate Them

Already it’s been a year of big changes. The global economic downturn calls for a top-down reimagination of how work is done, and organizations are looking for better, faster ways to automate processes and get ahead of their ROI goals.??

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Here's our top five predictions for robotic process automation (RPA) and intelligent automation (IA) in 2023:?

1. Increased focus on customer and employee experience?

You’ve probably heard of ‘Quiet Quitting’. It’s the online trend where employees are doing exactly what their job requires of them, without doing any unpaid overtime work. The idea came from employees’ desire for a better work-life balance, doing only the work they’re compensated for.??

People want meaningful, flexible work. The pandemic taught a lot of us that we don’t necessarily need to work in an office, or in regular nine-to-five hours, to be successful. And in an era of next-day shipping and online streaming, customers expect instant, personalized service.?

But how can IA help??

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Employees want their hours of work to mean something, and IA is a great way to relieve them of boring, repetitive tasks and develop their careers.?

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And customers are getting personalized experiences from automation tapping into artificial intelligence (AI). They’re being offered relevant recommendations and receiving streamlined services fit for short attention spans.??

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Meeting these expectations in 2023:?

• Identify vendors that improve customer and employee experience?
• Think beyond simple efficiency savings to how you can address employee and customer challenges?
• Look for outcome-based technologies?

2. Scaling for success?

As IA moves from tactical automation to strategic deployment, we’ll see companies scaling enterprise-wide for better orchestration of work and governance. That’s why 87% of organizations are considering Cloud.?

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IA in the cloud provides the benefits of RPA at scale, with the bonus of a prebuilt digital workforce with a range of highly adaptable skills. Cloud offers seamless integration capabilities by combining IA with built-in AI for a fully hosted, fully managed platform.??

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It’s powered with the latest capabilities while maintaining security and compliance. And perhaps best of all, Cloud has an improved total cost of ownership, meaning there’s a lower cost to deploy, support and upgrade your automation.??

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Meeting these expectations in 2023:?

• Identify your business’ scaling barriers, including fragmentation, lack of clear vision, lack of IT readiness and resistance to change?
• Consider adopting Cloud to drive scalability. Cloud may help you drive scale and reduce build time, all while supporting a federated model?

3. Rolling out citizen development?

One in six organizations is already implementing citizen development and that helps their overwhelmed IT teams.??

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Citizen development means you’ve got users with business expertise equipped to identify automation opportunities using low-code development with drag-and-drop tools.?

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Not every employee wants to be a citizen developer, and that’s okay. You want to pick people interested in scaling the business, and who are willing to look at risk mitigation.?

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Meeting these expectations in 2023:?

• Identify potential citizen developers in your workforce. They should be curious about automation and have some tech skills, plus an appreciation for security and governance?
• Learn about fostering and deploying citizen development with our Federated Citizen Development handbook?

4. Tackling skills gaps

Lack of technical skills and experience among technical staff is a huge issue facing organizations as they try to adopt new automation technologies.?

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Citizen development helps IT people focus on complex tasks. Machine learning (ML) can also fill these gaps by automating decision-making processes and reducing development time from days or weeks to just a few hours.?

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The skills gap is only going to widen with the vast technical abilities involved in IA. That’s why organizations need tools to help them manage, analyze and understand what their automation is doing.?

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Meeting these expectations in 2023:?

• Assess the skills across your business to see where you can upskill workers?
• Invest in a platform that reduces build time or technical expertise, such as no-code or low-code RPA and IA??
• Consider how partners, cloud and managed services can aid your IT team?

5. Implementing unified workforce solutions

For successful enterprise-wide automation, digital workers and employees need to be a single, unified workforce. This takes reimagination by leaders to ensure processes work end-to-end for customers and employees.??

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85% of organizations are already rethinking how work is done. And that number’s likely to grow in the coming years.?

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Meeting these expectations in 2023:?

• Implement IA platforms utilizing multiple technologies like RPA, ML and business process management (BPM)?
• Focus on how technology can help employees concentrate on customer-facing tasks so digital workers can handle the routine tasks?

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Register for our webinar to learn more!?