Top 11 Reasons You Need a Communication Partner
Cathy Karabetsos
Investor l Mentor l Founder | Connecting You To People Who Matter Most | ?? WBENC l Host Go BIG or Go Broke Podcast ??
Counting Down from 11 to 1
11.?You?don't have time to sift and winnow, separate the wheat from the chaff, and explore various other agricultural metaphors for using your time more productively.
10.?Finding?qualified sales leads?is like finding a needle in a haystack. The point is, it may take hundreds of calls to find one new customer, and?your time is too valuable?to make all those calls. You need a partner to help.
9.?People insist on?using every possible way to communicate with you. You need technology that can seamlessly combine email and phone support, allowing you to?efficiently prioritize calls over emails and chats.
8.?Believe it or not, there was once a guy who hadn't plugged in his unit. Let's call that a?"Level I" help desk problem. You need a first level of support to?capture and resolve small issues?and improve response times while reducing costs.
7.?Is your email inbox unmanageable??If your email volume is overwhelming, it's not going to improve on its own. You need a partner to handle the majority of emails and?leave only the important ones for you.
6.?Sent out a mailing and?didn't get the flood of new orders?you were expecting? Handwritten mail gets opened more often, and?a partner can hand-address these for you.
5.?Times have changed since your grandfather wrote letters and received responses two weeks later.?Responding to mail, email, calls, and chat requests needs to be a priority.
4.?Your grandfather and his peers went on vacations?without telephones or laptops. You need a partner with the operational capacity to?move your company toward success.
3.?Remember the days when new employees would?show up early? Wouldn't it be nice to have the?hiring, firing, and training handled by someone else?
领英推荐
2.?Pat is a great receptionist but she?takes breaks, goes to lunch, and leaves at 5pm. Cloning is too expensive; you?need a partner for those times when?Pat?isn't available.
1.?To outpace the competition,?we need more customers?and we need our current customers to buy more from us. How can we keep our customers satisfied and still?bring in new business?
Is there a single answer to all these questions? Yes, there is....
About Us:
QCSS is a USA-based?inbound-outbound BPO Call Center specializing in sales, support, strategy and execution of customer support solutions.?With multiple locations in the Midwest, we?ensure you have a fully managed program with redundancy and a skilled workforce.
Our core business is helping your company or organization?provide excellent customer service to your clients through a true partnership.
If one or more of these eleven points resonated with you, let’s talk.
Book a call today:?QCSS Discovery Call
Contact QCSS at: 888.229.7046 or email us at?[email protected]
Visit us:?www.qcssinc.com
Global Corporate Trainer @ Headstrt | World Class Expert @Clarity | Specialization In Strategy | Specialization in Human Resources and Information Technology | AI Essentials For Business
1 年???? This sounds like a fantastic opportunity to enhance customer experience and engagement! Having a communication partner can really help streamline lead qualification, issue resolution, and customer communication. I would love to learn more about how this can benefit my organization. Booked a call already! Can't wait to explore the possibilities! ??? #customerexperience #customerengagement #customerjourney #communicationpartner #relationshipmarketing
?? M&A Advisor and Business Broker | We 10X Your Results, Your Service and Your Offers | Ready To Sell Your Business? Get a Free Biz Valuation Now | Veteran | Woman of Influence Award Recipient | HIT FOLLOW To Learn More
1 年Point 1 sums it up perfectly. We all want to outpace the competition and keep customers satisfied. But how? I'm curious to learn about the single answer they have in mind at QCSS.
Brainspotting & Certified Recovery Practitioner | Helping Athletes, Veterans, Addicts & Vulnerable Populations Overcome Trauma & Build Resilience | No-Talk Therapy for Deep Recovery & Peak Performance
1 年Point 2 resonates with me because, let's face it, Pat can't be available 24/7. Having a reliable partner to cover those gaps in reception could ensure we never miss an opportunity.